LR
Lourens R
1 reviews | Active since Dec 2022
14 May 2026, 18:40
Pathetic service
Evotel SA is pathetic, you have internet access for a day, and then they say they will take 72 hours to fix the problem. Then it start again if they fix it. The don’t have the decency to answer messages. Please people take care when doing business with them. You pay without getting a service 🤬🤬🤬🤬🤬
Helpful (0)
Replies (4)0
Replies (4)
Evotel South Africa's replyOfficial
14 May 2026, 18:53Hi there,
We’re truly sorry to hear about your experience and understand your frustration. Repeated interruptions to your service, long restoration timeframes, and feeling ignored when trying to reach out for assistance is not the experience we want for our customers.
We also understand how disappointing it is to continue paying for a service while experiencing recurring disruptions and limited communication. Your concerns regarding both reliability and response times are valid, and we acknowledge the impact this has had. We sincerely apologise for the inconvenience caused. Your feedback has been taken seriously and will be escalated to the relevant team for review and follow-up.
We’re truly sorry to hear about your experience and understand your frustration. Repeated interruptions to your service, long restoration timeframes, and feeling ignored when trying to reach out for assistance is not the experience we want for our customers.
We also understand how disappointing it is to continue paying for a service while experiencing recurring disruptions and limited communication. Your concerns regarding both reliability and response times are valid, and we acknowledge the impact this has had. We sincerely apologise for the inconvenience caused. Your feedback has been taken seriously and will be escalated to the relevant team for review and follow-up.
Evotel South Africa's reply14 May 2026, 18:53
Official
Hi there,
We’re truly sorry to hear about your experience and understand your frustration. Repeated interruptions to your service, long restoration timeframes, and feeling ignored when trying to reach out for assistance is not the experience we want for our customers.
We also understand how disappointing it is to continue paying for a service while experiencing recurring disruptions and limited communication. Your concerns regarding both reliability and response times are valid, and we acknowledge the impact this has had. We sincerely apologise for the inconvenience caused. Your feedback has been taken seriously and will be escalated to the relevant team for review and follow-up.
We’re truly sorry to hear about your experience and understand your frustration. Repeated interruptions to your service, long restoration timeframes, and feeling ignored when trying to reach out for assistance is not the experience we want for our customers.
We also understand how disappointing it is to continue paying for a service while experiencing recurring disruptions and limited communication. Your concerns regarding both reliability and response times are valid, and we acknowledge the impact this has had. We sincerely apologise for the inconvenience caused. Your feedback has been taken seriously and will be escalated to the relevant team for review and follow-up.
LR
Lourens R's updateReviewer Update
14 May 2026, 19:12After the review I was contacted, and promised to be called back regarding the technicians ETA. Whahaha but nothing happened. After threatening messages the person managing the face book messanger profile got back to me, the answer that I received is, 72 hours
LR
Lourens R's update14 May 2026, 19:12
Reviewer Update
After the review I was contacted, and promised to be called back regarding the technicians ETA. Whahaha but nothing happened. After threatening messages the person managing the face book messanger profile got back to me, the answer that I received is, 72 hours
LR
Lourens R's updateReviewer Update
15 May 2026, 13:31After numerous messages, threats, and empty promises. My internet is back on. I pay for a 50mb/s line, but EVOTEl supplies me with 14.8 mb/s. They didn’t even have the decency to check the line speed. People stay away. Neither did they inform me that my line was fixed, I had to travel 50km just to come and check, only to find that it’s still not what I pay for 🤬🤬🤬🤬🤬🤬
LR
Lourens R's update15 May 2026, 13:31
Reviewer Update
After numerous messages, threats, and empty promises. My internet is back on. I pay for a 50mb/s line, but EVOTEl supplies me with 14.8 mb/s. They didn’t even have the decency to check the line speed. People stay away. Neither did they inform me that my line was fixed, I had to travel 50km just to come and check, only to find that it’s still not what I pay for 🤬🤬🤬🤬🤬🤬
Evotel South Africa's replyOfficial
15 May 2026, 13:37Hi! Thank you for reaching out to us. Please send us your S/N number so we can investigate your line speed.
Evotel South Africa's reply15 May 2026, 13:37
Official
Hi! Thank you for reaching out to us. Please send us your S/N number so we can investigate your line speed.