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Andrew G

1 reviews | Active since Jul 2015

28 Mar 2017, 12:47

Pathetic Sales and Customer Service

<p>To cut a really long story short, we sent through an application at the beginning of January for a new fiber installation. Almost 4 months later, numerous calls and emails, being passed from person to person, having our time wasted after being advised to be home during work hours, taking leave from work just to be left hanging and wrong cables installed.</p> <p>This company is a joke. We have to beg and plea, waste our time and money to get their business. </p> <p>Any other alternatives for uncapped Internet in Greenstone, as Evotel is the only contracted fiber ISP in our complex.</p>

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Replies (8)
Evotel South Africa
Evotel South Africa's reply28 Mar 2017, 13:03
Official

Hi there,

Apologies for the inconvenience.

May I have some more info on how to contact you so we may arrange installation for this week.

I'd also like to find out who you dealt with, so we may take action.

Looking forward to hearing from you.

Thank you

AG
Andrew G's update28 Mar 2017, 13:12
Reviewer Update

You can send me your email address and I'll send my contact details via email

Evotel South Africa
Evotel South Africa's reply28 Mar 2017, 13:15
Official

Please send to ***.

Thanks

Evotel South Africa
Evotel South Africa's reply28 Mar 2017, 13:34
Official

Will you please let me know once you've sent your email. I'd just like to make sure I don't miss it.

Thanks

Evotel South Africa
Evotel South Africa's reply28 Mar 2017, 13:34
Official

Will you please let me know once you've sent your email. I'd just like to make sure I don't miss it.

Thanks

Evotel South Africa
Evotel South Africa's reply28 Mar 2017, 13:34
Official

Will you please let me know once you've sent your email. I'd just like to make sure I don't miss it.

Thanks

AG
Andrew G's update28 Mar 2017, 14:46
Reviewer Update

I have sent the email, almost an hour ago

Evotel South Africa
Evotel South Africa's reply28 Mar 2017, 18:04
Official

Hi there,

We're busy investigating what the delay/issue was in your installation. We'll revert back in the morning after site survey.

Previous to that, I'd like to apologise for the miscommunications. The sales lady that initially took your details, didn't load it on the system resulting in the initial long delay. We've taken action to prevent that from happening again.

Will revert back in the morning.

Thanks