ID
Ian D
1 reviews | Active since Feb 2016
08 May 2026, 08:45
Pathetic and absolutely disappointing
For the last 5 days I ha e requested call backs and to this day I have not received a call back. I have wasted so much airtime on their installation contact number or on their normal support number and pressed number 2 as prompted, all I ever hear is your call is now 1st inline for over 26min + every time. Evotel needs to wake up or perform CPR on every department they have. The service from them are absolutely pathetic, even a 1 star rating is too much for them, it would be better to five them a negative star rating.
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Replies (3)
Evotel South Africa's replyOfficial
08 May 2026, 08:50Hi Ian, we sincerely apologise for the experience you have had and understand your frustration regarding the lack of feedback and long wait times. This is certainly not the level of service we aim to provide.Kindly provide us with your ticket number or account details so we can investigate the matter further and assist you as urgently as possible.
Evotel South Africa's reply08 May 2026, 08:50
Official
Hi Ian, we sincerely apologise for the experience you have had and understand your frustration regarding the lack of feedback and long wait times. This is certainly not the level of service we aim to provide.Kindly provide us with your ticket number or account details so we can investigate the matter further and assist you as urgently as possible.
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Ian D's updateReviewer Update
08 May 2026, 08:58Evotel, maybe you can actually have someone call me?? Is that even possible as I have requested a number of times for a call back and 5 days today I still wait for a call!!!! ***
ID
Ian D's update08 May 2026, 08:58
Reviewer Update
Evotel, maybe you can actually have someone call me?? Is that even possible as I have requested a number of times for a call back and 5 days today I still wait for a call!!!! ***
Evotel South Africa's replyOfficial
08 May 2026, 09:14We sincerely apologise for the inconvenience and the delay in receiving a call back. We understand your frustration and appreciate you bringing this to our attention.Kindly provide your ticket number so we can urgently check the status against our 2–72 hour SLA and ensure your case is properly prioritised. We have also requested that a consultant contact you Thank you for your patience and understanding.
Evotel South Africa's reply08 May 2026, 09:14
Official
We sincerely apologise for the inconvenience and the delay in receiving a call back. We understand your frustration and appreciate you bringing this to our attention.Kindly provide your ticket number so we can urgently check the status against our 2–72 hour SLA and ensure your case is properly prioritised. We have also requested that a consultant contact you Thank you for your patience and understanding.