sM
shivani M
1 reviews | Active since Jun 2013
22 Nov 2023, 14:43
PATHETIC
My fibre has been down since Saturday today is day 5, I have notified both evotel and Mweb that we are 3 people working remotely and this hinders us alot... still nothing
Helpful (0)
Replies (4)0
Replies (4)
Evotel South Africa's replyOfficial
22 Nov 2023, 15:26Hi there Shivani.
We are exceptionally sorry for the extended downtime you've experienced. Regrettably, Evotel is currently working through a small backlog in your area, but we've made sure that someone will be in contact with you soon.
Extra teams are being deployed to the area to assist in clearing this backlog and we trust we'll have the network stabilised once again by early December.
We are exceptionally sorry for the extended downtime you've experienced. Regrettably, Evotel is currently working through a small backlog in your area, but we've made sure that someone will be in contact with you soon.
Extra teams are being deployed to the area to assist in clearing this backlog and we trust we'll have the network stabilised once again by early December.
Evotel South Africa's reply22 Nov 2023, 15:26
Official
Hi there Shivani.
We are exceptionally sorry for the extended downtime you've experienced. Regrettably, Evotel is currently working through a small backlog in your area, but we've made sure that someone will be in contact with you soon.
Extra teams are being deployed to the area to assist in clearing this backlog and we trust we'll have the network stabilised once again by early December.
We are exceptionally sorry for the extended downtime you've experienced. Regrettably, Evotel is currently working through a small backlog in your area, but we've made sure that someone will be in contact with you soon.
Extra teams are being deployed to the area to assist in clearing this backlog and we trust we'll have the network stabilised once again by early December.
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shivani M's updateReviewer Update
23 Nov 2023, 06:59Early December, are you kidding so Im paying for a service that I dont have. A technician was there for all of 5min they dug the whole connection out threw it on the ground and left. Please provide an email address so I can send you a picture of the technicians handy work.
sM
shivani M's update23 Nov 2023, 06:59
Reviewer Update
Early December, are you kidding so Im paying for a service that I dont have. A technician was there for all of 5min they dug the whole connection out threw it on the ground and left. Please provide an email address so I can send you a picture of the technicians handy work.
Evotel South Africa's replyOfficial
23 Nov 2023, 21:02Hi there Shivani.
We are very sorry for the trouble you've experienced. Our team will definitely be in contact with you to get this sorted out for you.
We are very sorry for the trouble you've experienced. Our team will definitely be in contact with you to get this sorted out for you.
Evotel South Africa's reply23 Nov 2023, 21:02
Official
Hi there Shivani.
We are very sorry for the trouble you've experienced. Our team will definitely be in contact with you to get this sorted out for you.
We are very sorry for the trouble you've experienced. Our team will definitely be in contact with you to get this sorted out for you.
sM
shivani M's updateReviewer Update
24 Nov 2023, 10:46Any idea when your team will contact me, also im still awaiting an email address to send you the picture of my fibre connection dug out and flung infront of my gate by your technician... This service is nothing short of disgusting...the only time i get a reply is on hello peter
sM
shivani M's update24 Nov 2023, 10:46
Reviewer Update
Any idea when your team will contact me, also im still awaiting an email address to send you the picture of my fibre connection dug out and flung infront of my gate by your technician... This service is nothing short of disgusting...the only time i get a reply is on hello peter