PM
Patrick M

1 reviews | Active since Mar 2023

27 Apr 2025, 13:15

Ongoing Service Disruption and Lack of Communication,

I just want to express my frustration regarding the ongoing disruption of service I have been experiencing for the past three days. I have been without network connectivity, and despite reaching out via email for updates, I have yet to receive any meaningful response.

It is disheartening to feel ignored during this time, especially as I rely on your services for both work and personal communication. The lack of updates and assistance is concerning and does not reflect the level of service I expected from Evotel.

0
Replies (5)
Evotel South Africa
Evotel South Africa's reply27 Apr 2025, 13:33
Official
Hi Patrick,  we sincerely apologize for the inconvenience you have experienced. Please be assured that we take this matter seriously and are committed to resolving it as quickly as possible 
PM
Patrick M's update27 Apr 2025, 13:37
Reviewer Update
I kindly urge you to look into this matter urgently and provide me with a status update on the service restoration. Your immediate attention to this issue would be greatly appreciated.

Evotel South Africa
Evotel South Africa's reply27 Apr 2025, 15:22
Official
Our team has ran a reconfigure on your line, kindly confirm if your network connection has been restored 
PM
Patrick M's update27 Apr 2025, 15:31
Reviewer Update
Yes, my network has been restored.
Evotel South Africa
Evotel South Africa's reply28 Apr 2025, 08:36
Official
We are gald to hear that, enjoy your connection!