FW
Fanie W
1 reviews | Active since Nov 2011
09 Jan 2020, 14:56
Non responsive Evotel
If possible I would not give them any rating. A ticket was logged on the 27th of December. Due to lightning the LAN ports of the router is dead. After numerous attempts to get them to acknowledge the long outstanding ticket they eventually answered one of many e-mails and simply showed up on my doorstep without making arrangements on the 9th of January. They put a new router in only to take it out and putting the old one back and left without any feedback. No I am without Fibre! Their service and lack of communication is a joke!!!
Helpful (0)
Replies (4)0
Replies (4)
Evotel South Africa's replyOfficial
09 Jan 2020, 18:03Good Day Fanie
We would firstly like to apologize for our team arriving at an inconvenient time and the frustration that this event has caused you. Our team should’ve awaited telephonic confirmation before scheduling the repair. Your query has been flagged as high priority and we understand our technical team is currently working with you to fault find and resolve the issue.
Thank you for your feedback
We would firstly like to apologize for our team arriving at an inconvenient time and the frustration that this event has caused you. Our team should’ve awaited telephonic confirmation before scheduling the repair. Your query has been flagged as high priority and we understand our technical team is currently working with you to fault find and resolve the issue.
Thank you for your feedback
Best regards,
Evotel South Africa's reply09 Jan 2020, 18:03
Official
Good Day Fanie
We would firstly like to apologize for our team arriving at an inconvenient time and the frustration that this event has caused you. Our team should’ve awaited telephonic confirmation before scheduling the repair. Your query has been flagged as high priority and we understand our technical team is currently working with you to fault find and resolve the issue.
Thank you for your feedback
We would firstly like to apologize for our team arriving at an inconvenient time and the frustration that this event has caused you. Our team should’ve awaited telephonic confirmation before scheduling the repair. Your query has been flagged as high priority and we understand our technical team is currently working with you to fault find and resolve the issue.
Thank you for your feedback
Best regards,
Evotel South Africa's replyOfficial
09 Jan 2020, 18:37Good Evening Fanie
We have received feedback via our technical team that you have confirmed that you are able to connect to your ONT. Please, could you let us know if this is correct and that your Evotel fibre line is up?
We have received feedback via our technical team that you have confirmed that you are able to connect to your ONT. Please, could you let us know if this is correct and that your Evotel fibre line is up?
Best regards,
Evotel South Africa's reply09 Jan 2020, 18:37
Official
Good Evening Fanie
We have received feedback via our technical team that you have confirmed that you are able to connect to your ONT. Please, could you let us know if this is correct and that your Evotel fibre line is up?
We have received feedback via our technical team that you have confirmed that you are able to connect to your ONT. Please, could you let us know if this is correct and that your Evotel fibre line is up?
Best regards,
FW
Fanie W's updateReviewer Update
10 Jan 2020, 08:55Thank you Evotel for going the extra mile to solve my problem
FW
Fanie W's update10 Jan 2020, 08:55
Reviewer Update
Thank you Evotel for going the extra mile to solve my problem
Evotel South Africa's replyOfficial
14 Feb 2023, 11:28Hi there Fanie.
Apologies for the disruption to your service you did experience. We appreciate the patience and feedback regarding your fibre. If you ever need help again please reach out to us, our team will be ready to assist and go the extra mile to fix any faults you might have.
Apologies for the disruption to your service you did experience. We appreciate the patience and feedback regarding your fibre. If you ever need help again please reach out to us, our team will be ready to assist and go the extra mile to fix any faults you might have.
Best regards,
Evotel South Africa's reply14 Feb 2023, 11:28
Official
Hi there Fanie.
Apologies for the disruption to your service you did experience. We appreciate the patience and feedback regarding your fibre. If you ever need help again please reach out to us, our team will be ready to assist and go the extra mile to fix any faults you might have.
Apologies for the disruption to your service you did experience. We appreciate the patience and feedback regarding your fibre. If you ever need help again please reach out to us, our team will be ready to assist and go the extra mile to fix any faults you might have.
Best regards,