NS
Neil S
1 reviews | Active since Apr 2022
27 Aug 2024, 19:55
No Wi-Fi connectivity - Ennerdale
Evotel services just seem to be getting worse in Ennerdale, I cannot count how many times the network has been down over the last few months. There just seems to be no plan to fix whatever the issue is. The generic response on X, “Our Engineers are working one the issue, no ETR as yet.
Is it to much to ask that something just works, or you actually get what you pay for.
Helpful (0)
Replies (3)0
Replies (3)
Evotel South Africa's replyOfficial
27 Aug 2024, 20:01Hi Neil.
Technicians are on site working to restore the usual stability to the Ennerdale network. We have suffered a break in the area due to municipal work which has complicated the repair, but all clients are listed and none will be forgotten as repairs continue. Unfortunately, the responses on X have mirrored the facts of the repair and much testing is ongoing for the affected clients. We apologise for the frustrations you've experienced and we aim to have the normal seamless service restored as soon as possible.
Technicians are on site working to restore the usual stability to the Ennerdale network. We have suffered a break in the area due to municipal work which has complicated the repair, but all clients are listed and none will be forgotten as repairs continue. Unfortunately, the responses on X have mirrored the facts of the repair and much testing is ongoing for the affected clients. We apologise for the frustrations you've experienced and we aim to have the normal seamless service restored as soon as possible.
Evotel South Africa's reply27 Aug 2024, 20:01
Official
Hi Neil.
Technicians are on site working to restore the usual stability to the Ennerdale network. We have suffered a break in the area due to municipal work which has complicated the repair, but all clients are listed and none will be forgotten as repairs continue. Unfortunately, the responses on X have mirrored the facts of the repair and much testing is ongoing for the affected clients. We apologise for the frustrations you've experienced and we aim to have the normal seamless service restored as soon as possible.
Technicians are on site working to restore the usual stability to the Ennerdale network. We have suffered a break in the area due to municipal work which has complicated the repair, but all clients are listed and none will be forgotten as repairs continue. Unfortunately, the responses on X have mirrored the facts of the repair and much testing is ongoing for the affected clients. We apologise for the frustrations you've experienced and we aim to have the normal seamless service restored as soon as possible.
NS
Neil S's updateReviewer Update
11 Sept 2024, 19:19Here we go again 14 days since my previous post, no connectivity again, this is a joke it just has to be right. And I will get a phone call again that ticks all the Customer Services protocols, but here I sit……
NS
Neil S's update11 Sept 2024, 19:19
Reviewer Update
Here we go again 14 days since my previous post, no connectivity again, this is a joke it just has to be right. And I will get a phone call again that ticks all the Customer Services protocols, but here I sit……
Evotel South Africa's replyOfficial
13 Sept 2024, 09:25Hi Neil, we sincerely apologize for the frequent downtime in your area. Our team is looking for innovative ways to improve service in the area to ensure that your stay with us is more pleasant.
Evotel South Africa's reply13 Sept 2024, 09:25
Official
Hi Neil, we sincerely apologize for the frequent downtime in your area. Our team is looking for innovative ways to improve service in the area to ensure that your stay with us is more pleasant.