RL
Rohan L
1 reviews | Active since Apr 2013
28 Oct 2021, 13:21
NO SERVICE WHATSOEVER (Rustenburg area)
My ISP (Internet Service Provider) wrote to me: "It has now been six business days since we have placed your order with the Fibre Network Operator (FNO) and we have not yet received any feedback from them regarding your order. " I have tried myself to phone Evotel, the appointed FNO for my area) but they don't answer their phones and their voicemail boxes are full - can't even leave a message! MY OPINION: You will do better to go an alternative route, anything other than EVOTEL, because even bad service is better than NO SERVICE!
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Replies (7)0
Replies (7)
Evotel South Africa's replyOfficial
28 Oct 2021, 13:28Hi there.
We're very sorry to hear that your order hasn't been addressed yet. We are looking for the order that your ISP placed, but if you could please provide us with the address we should be able to find it if the order was actually placed. Sadly, unless we have sight of the order on our system we are unable to make contact with you, but we will also ask a member of our team to give you a call on the number you provided to maybe speed this process up for you.
We're very sorry to hear that your order hasn't been addressed yet. We are looking for the order that your ISP placed, but if you could please provide us with the address we should be able to find it if the order was actually placed. Sadly, unless we have sight of the order on our system we are unable to make contact with you, but we will also ask a member of our team to give you a call on the number you provided to maybe speed this process up for you.
Evotel South Africa's reply28 Oct 2021, 13:28
Official
Hi there.
We're very sorry to hear that your order hasn't been addressed yet. We are looking for the order that your ISP placed, but if you could please provide us with the address we should be able to find it if the order was actually placed. Sadly, unless we have sight of the order on our system we are unable to make contact with you, but we will also ask a member of our team to give you a call on the number you provided to maybe speed this process up for you.
We're very sorry to hear that your order hasn't been addressed yet. We are looking for the order that your ISP placed, but if you could please provide us with the address we should be able to find it if the order was actually placed. Sadly, unless we have sight of the order on our system we are unable to make contact with you, but we will also ask a member of our team to give you a call on the number you provided to maybe speed this process up for you.
RL
Rohan L's updateReviewer Update
28 Oct 2021, 13:41RL
Rohan L's update28 Oct 2021, 13:41
Reviewer Update
Evotel South Africa's replyOfficial
28 Oct 2021, 13:47Rohan we have checked our system and we are unable to find your order. If this was not placed with us we will have it sorted out for you.
Evotel South Africa's reply28 Oct 2021, 13:47
Official
Rohan we have checked our system and we are unable to find your order. If this was not placed with us we will have it sorted out for you.
RL
Rohan L's updateReviewer Update
28 Oct 2021, 13:55I have to admit - since laying my complaint, you guys have been all over it. I will ask my ISP for the "Work Order Number" that should have been provided if they actually placed the order and get back to you - special thanks to Bradly for actually stepping out of a meeting to call me to explain the process and offer assistance. I'll get back to you after speaking with my ISP.
RL
Rohan L's update28 Oct 2021, 13:55
Reviewer Update
I have to admit - since laying my complaint, you guys have been all over it. I will ask my ISP for the "Work Order Number" that should have been provided if they actually placed the order and get back to you - special thanks to Bradly for actually stepping out of a meeting to call me to explain the process and offer assistance. I'll get back to you after speaking with my ISP.
RL
Rohan L's updateReviewer Update
28 Oct 2021, 16:53OK, so a further update to rectify my previous complaint. It would seem that EVOTEL had a issue with their landlines due to load-shedding or something, HOWEVER, if the ISP, being Webafrica had placed my order with Evotel, the ISP would have received a "Work Order Number" which Evotel requested to tend to my issues - I have been trying to get the Work Order Number from Webafrica the whole afternoon without any success!! Evotel has since constantly followed up and apologised for the inconvenience although it seems at this point that Webafrica is 100% at fault and NOT Evotel as Webafrica either failed to correctly place my order or failed to place it at all.They have been unable to provide me with a Work Order Number so I had them re-submit it to Evotel AFTER 6 days has passed... Till now received no proof of this as well. I expected much more from Webafrica and a higher service level. Webafrica can take lessons from Evotel!! TO EVOTEL: I offer my sincere apology and thank you to whoever is tending to your complaints division in addition to Bradly.
RL
Rohan L's update28 Oct 2021, 16:53
Reviewer Update
OK, so a further update to rectify my previous complaint. It would seem that EVOTEL had a issue with their landlines due to load-shedding or something, HOWEVER, if the ISP, being Webafrica had placed my order with Evotel, the ISP would have received a "Work Order Number" which Evotel requested to tend to my issues - I have been trying to get the Work Order Number from Webafrica the whole afternoon without any success!! Evotel has since constantly followed up and apologised for the inconvenience although it seems at this point that Webafrica is 100% at fault and NOT Evotel as Webafrica either failed to correctly place my order or failed to place it at all.They have been unable to provide me with a Work Order Number so I had them re-submit it to Evotel AFTER 6 days has passed... Till now received no proof of this as well. I expected much more from Webafrica and a higher service level. Webafrica can take lessons from Evotel!! TO EVOTEL: I offer my sincere apology and thank you to whoever is tending to your complaints division in addition to Bradly.
RL
Rohan L's updateReviewer Update
30 Oct 2021, 12:53So I'm still waiting for WebAfrica to get their act together. MEANWHILE I have yo admit I was amazed at the service I got from EVOTEL with regards to the installation - scheduled for 10h30 a whole team of 6 people pitched up and did a tremendous job, cleaning up everything like a forensic team - I have not had ANYONE work so meticulously and professional - truly a strange experience for me in our country! You should provide training seminars for the other industries. Thank you EVOTEL, especially Bradly and the Installation Crew of Vehicle 17 of Rustenburg. Your service up to date has been way above the rest...
RL
Rohan L's update30 Oct 2021, 12:53
Reviewer Update
So I'm still waiting for WebAfrica to get their act together. MEANWHILE I have yo admit I was amazed at the service I got from EVOTEL with regards to the installation - scheduled for 10h30 a whole team of 6 people pitched up and did a tremendous job, cleaning up everything like a forensic team - I have not had ANYONE work so meticulously and professional - truly a strange experience for me in our country! You should provide training seminars for the other industries. Thank you EVOTEL, especially Bradly and the Installation Crew of Vehicle 17 of Rustenburg. Your service up to date has been way above the rest...
Evotel South Africa's replyOfficial
30 Oct 2021, 12:56Hi there!
We'll follow up with Webafrica, but thank you so much for letting us know how well everything has gone!
We're all very grateful for your kind words! Thank you!
We'll follow up with Webafrica, but thank you so much for letting us know how well everything has gone!
We're all very grateful for your kind words! Thank you!
Evotel South Africa's reply30 Oct 2021, 12:56
Official
Hi there!
We'll follow up with Webafrica, but thank you so much for letting us know how well everything has gone!
We're all very grateful for your kind words! Thank you!
We'll follow up with Webafrica, but thank you so much for letting us know how well everything has gone!
We're all very grateful for your kind words! Thank you!