NO RESPONSE TO CALLS OR MESSAGES!!

I haven't even started doing business with Evotel and the customer service is extremely poor. The fibre installations are done by Evotel at the complex I recently moved into. I now need to get the installation done for fibre into the house. 1stly, it is a massive struggle to get someone to answer a phone after more than 20 attempts. Once someone does answer, they take your number and says someone will call you back and then the struggle starts all over again as no-one does call you back. Even the helpdesk messenger on the website is a hopeless case. Try sending a message and it just says one of the consulted will assist you shortly. Well its been a few hours now and still no response. Hopeless case. Stay away!