IR
Isaac R
1 reviews | Active since Sept 2017
18 Oct 2021, 10:04
No internet since Saturday. Twice this month already
Terrible service,been using evotel for just over a month and I'm not impressed. I am now without service for the second time in a week.Monday was off the whole day and got service on Wednesday. Today, monday, no internet Since Saturday morning. No assistance from Evotel. I did a review on google and they responded basically trying to shift the blame very disinterested in fixing the issue which lies with them. They try to blame our service provider who has been very helpful in looking into the issue which has been found to be a ISSUE WITH THE LINE ITSELF, A POLE THAT HAS BEEN TAKEN OUT OF THE GROUND. Show some interest in your clients!!! Not sure if this review means anything at all
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Replies (3)
Evotel South Africa's replyOfficial
18 Oct 2021, 10:13Hi there!
We're very sorry if the impression we gave was one of disinterest. Internet Service Providers typically raise tickets with us if a fault on a line is detected. I assure you it wasn't to shift blame that we even mentioned them, but rather to ensure that processes are followed on both sides. Our teams are aware of the issue on your line and we will be sorting this out for you as soon as possible.
We apologise once again for the confusion.
We're very sorry if the impression we gave was one of disinterest. Internet Service Providers typically raise tickets with us if a fault on a line is detected. I assure you it wasn't to shift blame that we even mentioned them, but rather to ensure that processes are followed on both sides. Our teams are aware of the issue on your line and we will be sorting this out for you as soon as possible.
We apologise once again for the confusion.
Evotel South Africa's reply18 Oct 2021, 10:13
Official
Hi there!
We're very sorry if the impression we gave was one of disinterest. Internet Service Providers typically raise tickets with us if a fault on a line is detected. I assure you it wasn't to shift blame that we even mentioned them, but rather to ensure that processes are followed on both sides. Our teams are aware of the issue on your line and we will be sorting this out for you as soon as possible.
We apologise once again for the confusion.
We're very sorry if the impression we gave was one of disinterest. Internet Service Providers typically raise tickets with us if a fault on a line is detected. I assure you it wasn't to shift blame that we even mentioned them, but rather to ensure that processes are followed on both sides. Our teams are aware of the issue on your line and we will be sorting this out for you as soon as possible.
We apologise once again for the confusion.
IR
Isaac R's updateReviewer Update
19 Oct 2021, 13:16All has been sorted out with the line! Since making this post, the response from Evotel was very fast and the problem resolved within hours. Thank you for the quick resolution
IR
Isaac R's update19 Oct 2021, 13:16
Reviewer Update
All has been sorted out with the line! Since making this post, the response from Evotel was very fast and the problem resolved within hours. Thank you for the quick resolution
Evotel South Africa's replyOfficial
19 Oct 2021, 13:31Hi Isaac!
Thank you so much! We appreciate the opportunity to sort this out and we're glad we were able to get you sorted it so quickly.
Thank you!
Thank you so much! We appreciate the opportunity to sort this out and we're glad we were able to get you sorted it so quickly.
Thank you!
Evotel South Africa's reply19 Oct 2021, 13:31
Official
Hi Isaac!
Thank you so much! We appreciate the opportunity to sort this out and we're glad we were able to get you sorted it so quickly.
Thank you!
Thank you so much! We appreciate the opportunity to sort this out and we're glad we were able to get you sorted it so quickly.
Thank you!