TR
Tumi R
1 reviews | Active since Nov 2017
02 Nov 2022, 08:28
No Internet since Monday
If possible I would rate them a -5. I have been without internet since Monday 31 October and my daughter is attending online classes. I have called evotel and the consultant told me to call Vox. When I called Vox, I was referred back to Evotel. I am now getting very irritated as no one is willing to resolve my issue. Ever since I joined Evotel I have never had a stable connection. I am seriously considering other service provider who value their customers, as I feel I am paying too much for evotel disgusting service.
Helpful (0)
Replies (3)0
Replies (3)
Evotel South Africa's replyOfficial
02 Nov 2022, 08:44Hi there Boitumelo.
I am very sorry to hear that your line is still down. I've taken a look and there is definitely a fault on the line and I've already sent it to our Support Team to have this resolved for you. I am also very sorry to hear about the back and forth between Vox and ourselves and this will definitely be discussed with the team.
We'll do our best to get you up and running again as soon as possible!
I am very sorry to hear that your line is still down. I've taken a look and there is definitely a fault on the line and I've already sent it to our Support Team to have this resolved for you. I am also very sorry to hear about the back and forth between Vox and ourselves and this will definitely be discussed with the team.
We'll do our best to get you up and running again as soon as possible!
Evotel South Africa's reply02 Nov 2022, 08:44
Official
Hi there Boitumelo.
I am very sorry to hear that your line is still down. I've taken a look and there is definitely a fault on the line and I've already sent it to our Support Team to have this resolved for you. I am also very sorry to hear about the back and forth between Vox and ourselves and this will definitely be discussed with the team.
We'll do our best to get you up and running again as soon as possible!
I am very sorry to hear that your line is still down. I've taken a look and there is definitely a fault on the line and I've already sent it to our Support Team to have this resolved for you. I am also very sorry to hear about the back and forth between Vox and ourselves and this will definitely be discussed with the team.
We'll do our best to get you up and running again as soon as possible!
TR
Tumi R's updateReviewer Update
06 Nov 2022, 14:54Thanks so much, my issue has been resolved.
TR
Tumi R's update06 Nov 2022, 14:54
Reviewer Update
Thanks so much, my issue has been resolved.
Evotel South Africa's replyOfficial
10 Feb 2023, 11:58Hi there Tumi.
Thank you so much for getting back to us and letting us know. Apologies for the disruption you did experience.
Thank you so much for getting back to us and letting us know. Apologies for the disruption you did experience.
Evotel South Africa's reply10 Feb 2023, 11:58
Official
Hi there Tumi.
Thank you so much for getting back to us and letting us know. Apologies for the disruption you did experience.
Thank you so much for getting back to us and letting us know. Apologies for the disruption you did experience.