sB
shane B
1 reviews | Active since Aug 2016
24 Sept 2025, 08:21
No internet for over 24 days with proof
Got email confirmation that Evotel have been trying to fix an outage of intermittent internet from 1 Sep. 24 days off on and off internet and now we have no internet. Tried calling them and was just on hold for way too long with no answer. When will these big company's be help accountable. Terrible service
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Replies (5)0
Replies (5)
Evotel South Africa's replyOfficial
24 Sept 2025, 08:28Hi Shane, thank you for reaching out and for sharing your experience with us. We sincerely apologize for the ongoing service interruptions since 1 September and understand how disruptive and frustrating this has been. Our technical teams have been actively working to resolve the intermittent connectivity issues, and we know the extended downtime is unacceptable.We are committed to restoring stable service as quickly as possible and improving communication so that you are kept informed every step of the way. We greatly value your patience and will provide updates as soon as more information becomes available.
Evotel South Africa's reply24 Sept 2025, 08:28
Official
Hi Shane, thank you for reaching out and for sharing your experience with us. We sincerely apologize for the ongoing service interruptions since 1 September and understand how disruptive and frustrating this has been. Our technical teams have been actively working to resolve the intermittent connectivity issues, and we know the extended downtime is unacceptable.We are committed to restoring stable service as quickly as possible and improving communication so that you are kept informed every step of the way. We greatly value your patience and will provide updates as soon as more information becomes available.
Evotel South Africa's replyOfficial
24 Sept 2025, 08:41Kindly provide your SN number and full address
Evotel South Africa's reply24 Sept 2025, 08:41
Official
Kindly provide your SN number and full address
Evotel South Africa's replyOfficial
24 Sept 2025, 08:50 Please provide us with your address and SN number. Your SN number can be found on the Evotel ONT and starts with 485
Evotel South Africa's reply24 Sept 2025, 08:50
Official
Please provide us with your address and SN number. Your SN number can be found on the Evotel ONT and starts with 485
Evotel South Africa's replyOfficial
24 Sept 2025, 08:56Your number *** goes to voicemail. Kindly provide an alternative number
Evotel South Africa's reply24 Sept 2025, 08:56
Official
Your number *** goes to voicemail. Kindly provide an alternative number
Evotel South Africa's replyOfficial
24 Sept 2025, 12:18Thank you Shane,
A representative will be in contact soon.
A representative will be in contact soon.
Evotel South Africa's reply24 Sept 2025, 12:18
Official
Thank you Shane,
A representative will be in contact soon.
A representative will be in contact soon.