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Lwazi L
1 reviews | Active since Mar 2021
12 Feb 2025, 14:05
No internet for 24 hours
My internet has been down for more than 24 hours, called support and they promised maintainance will call ( this was at 9am ), its 2pm and we hearding to the end of business hours. This means I will not have internet yet for another day. When their internet works, it works but their customer service sucks!!
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Replies (4)0
Replies (4)
Evotel South Africa's replyOfficial
12 Feb 2025, 14:09Good day Lwazi, we do apologize for any inconvenience caused. Thank you for raising this for us, this is not the kind of service we provide here at Evotel and we strive to improve your service experience. We have escalated to the relevant department and a representative will be in contact with you shortly to ensure that your line has connection.
Evotel South Africa's reply12 Feb 2025, 14:09
Official
Good day Lwazi, we do apologize for any inconvenience caused. Thank you for raising this for us, this is not the kind of service we provide here at Evotel and we strive to improve your service experience. We have escalated to the relevant department and a representative will be in contact with you shortly to ensure that your line has connection.
Evotel South Africa's replyOfficial
12 Feb 2025, 14:14Hi there Lwazi.
We are very sorry for the disruptions to your service. Typically, all customers are contacted for repair within twenty-four hours. Our maintenance teams work according to a queue and unfortunately there are other clients who require assistance. We've spoken with the team regarding the time frame you were presented with and we're going to do our best to get your repair prioritised.
We are very sorry for the disruptions to your service. Typically, all customers are contacted for repair within twenty-four hours. Our maintenance teams work according to a queue and unfortunately there are other clients who require assistance. We've spoken with the team regarding the time frame you were presented with and we're going to do our best to get your repair prioritised.
Evotel South Africa's reply12 Feb 2025, 14:14
Official
Hi there Lwazi.
We are very sorry for the disruptions to your service. Typically, all customers are contacted for repair within twenty-four hours. Our maintenance teams work according to a queue and unfortunately there are other clients who require assistance. We've spoken with the team regarding the time frame you were presented with and we're going to do our best to get your repair prioritised.
We are very sorry for the disruptions to your service. Typically, all customers are contacted for repair within twenty-four hours. Our maintenance teams work according to a queue and unfortunately there are other clients who require assistance. We've spoken with the team regarding the time frame you were presented with and we're going to do our best to get your repair prioritised.
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Lwazi L's updateReviewer Update
12 Feb 2025, 16:15Ok thank you, your technicians arrived by my house and fixed the issue. However can you please tell me why your technicians come to my house and ask about emails I have sent concerning the issue I had? Why do they come in my house with an attitude? Please inform them we not friends, they were hired to render services and not ask silly questions from customers.
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Lwazi L's update12 Feb 2025, 16:15
Reviewer Update
Ok thank you, your technicians arrived by my house and fixed the issue. However can you please tell me why your technicians come to my house and ask about emails I have sent concerning the issue I had? Why do they come in my house with an attitude? Please inform them we not friends, they were hired to render services and not ask silly questions from customers.
Evotel South Africa's replyOfficial
14 Feb 2025, 17:10Hi Lwazi thank you for the feedback our team will escalate this issue and assist
Evotel South Africa's reply14 Feb 2025, 17:10
Official
Hi Lwazi thank you for the feedback our team will escalate this issue and assist