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Shofar Royal Technologies (Pty) Ltd Shofar Royal Technologies (Pty) Ltd
1 reviews | Active since Oct 2021
14 Oct 2021, 09:19
No Internet
We have do not have internet since Monday, 11 October 2021 and have reported it to our ISP (MWeb). Since then we have contacted Evotel twice a day without any results. It is Thursday, 14 October 2021 and we still do not have internet. We were told that Evotel technicians are busy trenching the fibre as they do not know where it is down - we have since checked and there is no technicians on site. Four days without internet. No service or feedback from MWeb or Evotel.
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Replies (5)0
Replies (5)
Evotel South Africa's replyOfficial
14 Oct 2021, 09:39Hi there!
We are very sorry that your line has not been attended to. If you contacted Mweb then there should be a ticket that they raised for your line. However, our teams will be sorting this out for you as soon as we can. We aim to avoid extended periods of downtime wherever possible, so we are sincerely sorry that this has taken longer than expected.
We are very sorry that your line has not been attended to. If you contacted Mweb then there should be a ticket that they raised for your line. However, our teams will be sorting this out for you as soon as we can. We aim to avoid extended periods of downtime wherever possible, so we are sincerely sorry that this has taken longer than expected.
Evotel South Africa's reply14 Oct 2021, 09:39
Official
Hi there!
We are very sorry that your line has not been attended to. If you contacted Mweb then there should be a ticket that they raised for your line. However, our teams will be sorting this out for you as soon as we can. We aim to avoid extended periods of downtime wherever possible, so we are sincerely sorry that this has taken longer than expected.
We are very sorry that your line has not been attended to. If you contacted Mweb then there should be a ticket that they raised for your line. However, our teams will be sorting this out for you as soon as we can. We aim to avoid extended periods of downtime wherever possible, so we are sincerely sorry that this has taken longer than expected.
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Shofar Royal Technologies (Pty) Ltd Shofar Royal Technologies (Pty) Ltd's updateReviewer Update
14 Oct 2021, 09:59We have reported to MWeb as well (Ticket reference numbers are MWB***7 and MWB***2) - we have reached our query limit at MWeb. We keep getting the same message at your technical support that the reponse time will be 48 hours - this message is given to us over the last three days. Not sure how long your 48 hours are?
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Shofar Royal Technologies (Pty) Ltd Shofar Royal Technologies (Pty) Ltd's update14 Oct 2021, 09:59
Reviewer Update
We have reported to MWeb as well (Ticket reference numbers are MWB***7 and MWB***2) - we have reached our query limit at MWeb. We keep getting the same message at your technical support that the reponse time will be 48 hours - this message is given to us over the last three days. Not sure how long your 48 hours are?
Evotel South Africa's replyOfficial
14 Oct 2021, 10:16It is not acceptable that this slipped through the cracks. A member of our team will be reaching out to chat to you about the fault on your line. Again, we're very sorry for the trouble.
Evotel South Africa's reply14 Oct 2021, 10:16
Official
It is not acceptable that this slipped through the cracks. A member of our team will be reaching out to chat to you about the fault on your line. Again, we're very sorry for the trouble.
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Shofar Royal Technologies (Pty) Ltd Shofar Royal Technologies (Pty) Ltd's updateReviewer Update
14 Oct 2021, 10:38Thank you. A member of your team has since contacted us and hopefully this will be resolved today.
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Shofar Royal Technologies (Pty) Ltd Shofar Royal Technologies (Pty) Ltd's update14 Oct 2021, 10:38
Reviewer Update
Thank you. A member of your team has since contacted us and hopefully this will be resolved today.
Evotel South Africa's replyOfficial
14 Feb 2023, 12:40Hi there.
We are very sorry for the disruption to service and for the delayed response. Our team has been working bettering every aspect of resolution times and feedback on all tickets logged.
If you ever do need help and assistance, please reach out to us so we can assist as soon as possible.
We are very sorry for the disruption to service and for the delayed response. Our team has been working bettering every aspect of resolution times and feedback on all tickets logged.
If you ever do need help and assistance, please reach out to us so we can assist as soon as possible.
Evotel South Africa's reply14 Feb 2023, 12:40
Official
Hi there.
We are very sorry for the disruption to service and for the delayed response. Our team has been working bettering every aspect of resolution times and feedback on all tickets logged.
If you ever do need help and assistance, please reach out to us so we can assist as soon as possible.
We are very sorry for the disruption to service and for the delayed response. Our team has been working bettering every aspect of resolution times and feedback on all tickets logged.
If you ever do need help and assistance, please reach out to us so we can assist as soon as possible.