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shivani M
1 reviews | Active since Jun 2013
08 Nov 2021, 08:16
NO CUSTOMER SERVICE
My fibre has been down since friday, I have sent emails and logged tickets still nothing
Helpful (0)
Replies (4)0
Replies (4)
Evotel South Africa's replyOfficial
08 Nov 2021, 08:35Hi there.
We are very sorry to hear that there has been issues on your line and our team is looking into this immediately. Our teams are always ready to assist, so we apologise that there seems to have been a break in communication, but we will be sorting this out for you right away.
We are very sorry to hear that there has been issues on your line and our team is looking into this immediately. Our teams are always ready to assist, so we apologise that there seems to have been a break in communication, but we will be sorting this out for you right away.
Evotel South Africa's reply08 Nov 2021, 08:35
Official
Hi there.
We are very sorry to hear that there has been issues on your line and our team is looking into this immediately. Our teams are always ready to assist, so we apologise that there seems to have been a break in communication, but we will be sorting this out for you right away.
We are very sorry to hear that there has been issues on your line and our team is looking into this immediately. Our teams are always ready to assist, so we apologise that there seems to have been a break in communication, but we will be sorting this out for you right away.
Evotel South Africa's replyOfficial
08 Nov 2021, 08:37Hi there.
We've run a reconfiguration on your line and everything is up and running as intended again. A reset of your router should bring your service back up, but if it does not please give your ISP a call and they will be able to assist you further by investigating on their side.
We've run a reconfiguration on your line and everything is up and running as intended again. A reset of your router should bring your service back up, but if it does not please give your ISP a call and they will be able to assist you further by investigating on their side.
Evotel South Africa's reply08 Nov 2021, 08:37
Official
Hi there.
We've run a reconfiguration on your line and everything is up and running as intended again. A reset of your router should bring your service back up, but if it does not please give your ISP a call and they will be able to assist you further by investigating on their side.
We've run a reconfiguration on your line and everything is up and running as intended again. A reset of your router should bring your service back up, but if it does not please give your ISP a call and they will be able to assist you further by investigating on their side.
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shivani M's updateReviewer Update
08 Nov 2021, 08:41Hi, Thank you so much for the prompt response
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shivani M's update08 Nov 2021, 08:41
Reviewer Update
Hi, Thank you so much for the prompt response
Evotel South Africa's replyOfficial
14 Feb 2023, 12:30Hi there Shivani.
We're very sorry for the disturbance to your service you experience. Our teams are available to assist with any trouble you might be having, please reach out to us and we'll be happy to help.
We're very sorry for the disturbance to your service you experience. Our teams are available to assist with any trouble you might be having, please reach out to us and we'll be happy to help.
Evotel South Africa's reply14 Feb 2023, 12:30
Official
Hi there Shivani.
We're very sorry for the disturbance to your service you experience. Our teams are available to assist with any trouble you might be having, please reach out to us and we'll be happy to help.
We're very sorry for the disturbance to your service you experience. Our teams are available to assist with any trouble you might be having, please reach out to us and we'll be happy to help.