1 reviews | Active since Dec 2017
No Connection from Evotel - Lenasia South
Evotel commenced operations in Lenasia South around October 2020, Residents were up in arms as their paving and sidewalks etc. were damaged ( not to mention the contractors digging and damaging electricity connections and water connections ). It has been almost 4 months now and even though the initial work has been completed ( trenching etc. ) we are still waiting for the project to be completed ( Final installation to homes has not been completed and we cannot get a firm timeframe as to when this will done or why there has been such a delay. To add insult to injury we are now seeing a second wave of fibre contractors in our areas and they are digging new trenches ( and once again damaging infrastructure ) and this is being done by the likes of Telkom and Huawei - when speaking to the new contractors, we are told that this is because the first contractors did not do the work according to the specifications ( all very confusing but FRUSTRATING NONETHELESS ). Evotel cannot ( or will not ) provide any details and this has left us as residents extremely frustrated particularly with the lack of information from Evotel though they were quick to get people to sign up initially now they cannot provide the service. Completely pathetic, we will be waiting patiently for Telkom and Huawei to complete their run and then be in a position sign up with them as they can actually deliver on promises made unlike Evotel.
We are sorry to hear about your frustration with our build, however, we can assure you that the reason a second round of contractors have begun trenching your neighbourhood is not due to any missteps in our build. Evotel is committed to excellence and our build and service will reflect that. We understand that the community is frustrated, however, administrative wheels need to turn in order for us to deliver the quality of service your community deserves. We have definitely not forgotten about Lenasia South and your community is still a priority for us. We apologise for the delays and hope to be live as soon as we can.
A member of our team will be in touch with you to hopefully clarify a few things. As soon as we have more information to share with you we will update this post.
We trust you will have a good day further.
We are sorry to hear about your frustration with our build, however, we can assure you that the reason a second round of contractors have begun trenching your neighbourhood is not due to any missteps in our build. Evotel is committed to excellence and our build and service will reflect that. We understand that the community is frustrated, however, administrative wheels need to turn in order for us to deliver the quality of service your community deserves. We have definitely not forgotten about Lenasia South and your community is still a priority for us. We apologise for the delays and hope to be live as soon as we can.
A member of our team will be in touch with you to hopefully clarify a few things. As soon as we have more information to share with you we will update this post.
We trust you will have a good day further.
