No communications. All went well then went dead. Been waiting 2.5 Months now !

So we finally got the heads up that we have Fiber in Culemborg park Randfontein. Happy days Evotel call me and sets me in touch with their Contractor Quintin. I contacted him on the 31st of October 2019. He came the following week and explained everything to us. Long story short. We have done everything requested from us, and the site survey has been done. We were told to expect installation 2 weeks after everything was submitted. This was in Mid November. This is now the 14th of January 2020, We have tried phoning the contractor to no avail. He is now cutting our calls. Guys your service was great when we wanted to sign up. After that nothing.... As it stands I don't know when my installation is taking place. My ISP Wirulink already sent my router. It's sitting there and gathering dust. When can we expect installation for our complex. All parties already signed off on this and submitted the relevant documents in November ?