CD
Caroline D
1 reviews | Active since May 2012
18 Dec 2025, 20:42
Network
The service provider was excellent until now, when there were issues with the network you will be updated.
We don't have access to wifi since late Tuesday night todate no updates given on what's the hold up, I'm using wifi for work now I'm forced to buy data that deplets very fast and they will not credit us for days we've lost.
If you want to know what's happening you login a call, you'll call their office with zero response, this is really not fair what we're going through as a community. How do you restore some parts of the area not everyone, MWeb - Evotel never used to treat it's customers like this what really happened. This is uncalled for honestly.
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Replies (2)
Evotel South Africa's replyOfficial
19 Dec 2025, 08:12Hi Caroline, we sincerely apologise for the ongoing outage and the lack of timely updates. We understand how frustrating it is to be without Wi-Fi, especially when you rely on it for work and have to use costly mobile data. This is not the experience we want for our clients. While some areas were restored sooner than others, our team is actively working to resolve the remaining connections. Please note that regular updates are being shared on our Facebook page and InstaStatus to keep clients informed. Thank you for your patience and understanding.
Evotel South Africa's reply19 Dec 2025, 08:12
Official
Hi Caroline, we sincerely apologise for the ongoing outage and the lack of timely updates. We understand how frustrating it is to be without Wi-Fi, especially when you rely on it for work and have to use costly mobile data. This is not the experience we want for our clients. While some areas were restored sooner than others, our team is actively working to resolve the remaining connections. Please note that regular updates are being shared on our Facebook page and InstaStatus to keep clients informed. Thank you for your patience and understanding.
Evotel South Africa's replyOfficial
19 Dec 2025, 08:18Good morning Caroline,
We sincerely apologize for the service experience you have encountered recently. Our call center has been managing an unusually high volume of calls, which may have resulted in your call not being answered.
Please be assured that our technicians are actively working to restore services to the Ennerdale community as quickly as possible. At this stage, only a small number of clients remain affected, and our team is conducting house-to-house visits to ensure connectivity is fully restored for all customers.
We regret the inconvenience this situation has caused and would like to assure you and the Ennerdale community that restoring full connectivity remains our highest priority.
We sincerely apologize for the service experience you have encountered recently. Our call center has been managing an unusually high volume of calls, which may have resulted in your call not being answered.
Please be assured that our technicians are actively working to restore services to the Ennerdale community as quickly as possible. At this stage, only a small number of clients remain affected, and our team is conducting house-to-house visits to ensure connectivity is fully restored for all customers.
We regret the inconvenience this situation has caused and would like to assure you and the Ennerdale community that restoring full connectivity remains our highest priority.
Evotel South Africa's reply19 Dec 2025, 08:18
Official
Good morning Caroline,
We sincerely apologize for the service experience you have encountered recently. Our call center has been managing an unusually high volume of calls, which may have resulted in your call not being answered.
Please be assured that our technicians are actively working to restore services to the Ennerdale community as quickly as possible. At this stage, only a small number of clients remain affected, and our team is conducting house-to-house visits to ensure connectivity is fully restored for all customers.
We regret the inconvenience this situation has caused and would like to assure you and the Ennerdale community that restoring full connectivity remains our highest priority.
We sincerely apologize for the service experience you have encountered recently. Our call center has been managing an unusually high volume of calls, which may have resulted in your call not being answered.
Please be assured that our technicians are actively working to restore services to the Ennerdale community as quickly as possible. At this stage, only a small number of clients remain affected, and our team is conducting house-to-house visits to ensure connectivity is fully restored for all customers.
We regret the inconvenience this situation has caused and would like to assure you and the Ennerdale community that restoring full connectivity remains our highest priority.