PS
Phumza S
1 reviews | Active since Jun 2024
03 Nov 2024, 00:44
My Wifi connection
My wifi has been down for a week and I'm working from home. Evotel sat with my ticket for a week and did nothing. The internet went down on Friday the 25th October and came back for 2 days in the week. And now it's been down since Tuesday. This is so cruel. I have kids and I don't want to lose my job.
This is happening regularly and yet no ones talks about a refund or atleast sending me data.
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Replies (3)0
Replies (3)
Evotel South Africa's replyOfficial
03 Nov 2024, 12:34Hi Phumza, thanks for informing us. We do apologize for any inconveniences caused, a team member will be in contact with you to ensure that you enjoy the service we have promised to supply.
Evotel South Africa's reply03 Nov 2024, 12:34
Official
Hi Phumza, thanks for informing us. We do apologize for any inconveniences caused, a team member will be in contact with you to ensure that you enjoy the service we have promised to supply.
PS
Phumza S's updateReviewer Update
03 Nov 2024, 15:12Thank you so much for sending a technician. My connection has been restored. Really appreciate it
PS
Phumza S's update03 Nov 2024, 15:12
Reviewer Update
Thank you so much for sending a technician. My connection has been restored. Really appreciate it
Evotel South Africa's replyOfficial
04 Nov 2024, 07:25Hi Phumza, we are very sorry for the delay in your repair and our Support Team is investigating what's gone wrong here. We also recognise that our team dropped the ball here and we will be making sure to prioritise this. Senior Management has been alerted and someone will be in contact shortly.
Evotel South Africa's reply04 Nov 2024, 07:25
Official
Hi Phumza, we are very sorry for the delay in your repair and our Support Team is investigating what's gone wrong here. We also recognise that our team dropped the ball here and we will be making sure to prioritise this. Senior Management has been alerted and someone will be in contact shortly.