LN
Lize N
1 reviews | Active since Apr 2023
18 Aug 2026, 13:01
******** Line Hold
My previous ISP account was fully canceled over two weeks ago, but Evotel has still not released the physical circuit/ONT line status on their backend system.
Afrihost is ready to activate my line, but Evotel's system continues to block them. I have submitted support requests and provided the ONT details (SN: ***DD2AB), but there has been zero action. Holding an open-access line captive post-cancellation is a direct failure of service.
Helpful (0)
Replies (5)0
Replies (5)
Evotel South Africa's replyOfficial
18 Aug 2026, 13:13Hi there,
We’re sorry to hear about your experience and understand your frustration. We acknowledge your concerns regarding the support you received and the lack of resolution.
Please accept our sincere apologies for the inconvenience caused. Your feedback has been noted and will be escalated to the relevant team for review and follow-up.
We’re sorry to hear about your experience and understand your frustration. We acknowledge your concerns regarding the support you received and the lack of resolution.
Please accept our sincere apologies for the inconvenience caused. Your feedback has been noted and will be escalated to the relevant team for review and follow-up.
Best regards,
Evotel South Africa's reply18 Aug 2026, 13:13
Official
Hi there,
We’re sorry to hear about your experience and understand your frustration. We acknowledge your concerns regarding the support you received and the lack of resolution.
Please accept our sincere apologies for the inconvenience caused. Your feedback has been noted and will be escalated to the relevant team for review and follow-up.
We’re sorry to hear about your experience and understand your frustration. We acknowledge your concerns regarding the support you received and the lack of resolution.
Please accept our sincere apologies for the inconvenience caused. Your feedback has been noted and will be escalated to the relevant team for review and follow-up.
Best regards,
LN
Lize N's updateReviewer Update
18 Aug 2026, 13:27 Thank you for the reply. The line has been blocked for over two weeks, and my new ISP cannot activate service until you manually clear the lock on my ONT Please confirm the exact date and time this release will be completed today.
LN
Lize N's update18 Aug 2026, 13:27
Reviewer Update
Thank you for the reply. The line has been blocked for over two weeks, and my new ISP cannot activate service until you manually clear the lock on my ONT Please confirm the exact date and time this release will be completed today.
Evotel South Africa's replyOfficial
18 Aug 2026, 13:30Our team will make contact with you.
Best regards,
Evotel South Africa's reply18 Aug 2026, 13:30
Official
Our team will make contact with you.
Best regards,
LN
Lize N's updateReviewer Update
18 Aug 2026, 13:51 I do not need a phone call to discuss this further—I simply need the holding status cleared on my ONT on your backend database. Please update this thread once the line status is marked as 'Released' so my ISP can provision service.
LN
Lize N's update18 Aug 2026, 13:51
Reviewer Update
I do not need a phone call to discuss this further—I simply need the holding status cleared on my ONT on your backend database. Please update this thread once the line status is marked as 'Released' so my ISP can provision service.
Evotel South Africa's replyOfficial
19 Aug 2026, 15:12The line was released and your new line has been activated.
Best regards,
Evotel South Africa's reply19 Aug 2026, 15:12
Official
The line was released and your new line has been activated.
Best regards,