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Angie A
1 reviews | Active since Nov 2022
09 Dec 2024, 11:54
Lack of services and support from Evotel and MWebb
My fibre line dropped the 1st time about a week and few days ago. The fibre line had dropped again and I have had no internet for over a week. I send emails and call the Evotel support number with no assistance. To date I haven't received a call from a technician and there seems to be no resolution in site. I am extremely frustrated and have a child that does online schooling and missed out on over 10 online classes. I'm not in arrears on my account and pay promptly each month. I spoke to Somila and no clear guidance was given on when my service will be restored.
Helpful (0)
Replies (9)0
Replies (9)
Evotel South Africa's replyOfficial
09 Dec 2024, 12:01Hi Angie! Thank you for bringing this to our attention, we do apologize for any inconveniences this may have caused you. We will escalate to the relevant department to ensure that your line is connected. A team member will be in contact with you shortly.
Evotel South Africa's reply09 Dec 2024, 12:01
Official
Hi Angie! Thank you for bringing this to our attention, we do apologize for any inconveniences this may have caused you. We will escalate to the relevant department to ensure that your line is connected. A team member will be in contact with you shortly.
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Angie A's updateReviewer Update
09 Dec 2024, 20:10Thank you very much. Service has been restored
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Angie A's update09 Dec 2024, 20:10
Reviewer Update
Thank you very much. Service has been restored
Evotel South Africa's replyOfficial
10 Dec 2024, 07:57We are glad that we were able to provide swift assistance, enjoy your internet connection!
Evotel South Africa's reply10 Dec 2024, 07:57
Official
We are glad that we were able to provide swift assistance, enjoy your internet connection!
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Angie A's updateReviewer Update
10 Dec 2024, 09:58There seems to be an outage again. Fibre is off????
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Angie A's update10 Dec 2024, 09:58
Reviewer Update
There seems to be an outage again. Fibre is off????
Evotel South Africa's replyOfficial
10 Dec 2024, 10:11The was a break on the network, however our techs managed to carry all clients over to our back-up service. During this time you will receive slow connection until complete restoration.
Evotel South Africa's reply10 Dec 2024, 10:11
Official
The was a break on the network, however our techs managed to carry all clients over to our back-up service. During this time you will receive slow connection until complete restoration.
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Angie A's updateReviewer Update
10 Dec 2024, 10:38My line is completely down??
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Angie A's update10 Dec 2024, 10:38
Reviewer Update
My line is completely down??
Evotel South Africa's replyOfficial
10 Dec 2024, 10:56Please note that MWEB is having a mass outage which is currently the main reason why your internet is not connecting successfully.
Evotel South Africa's reply10 Dec 2024, 10:56
Official
Please note that MWEB is having a mass outage which is currently the main reason why your internet is not connecting successfully.
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Angie A's updateReviewer Update
10 Dec 2024, 11:04Evotel and MWEB must get it right. I pay for this service and expect it to be operational. Thank you
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Angie A's update10 Dec 2024, 11:04
Reviewer Update
Evotel and MWEB must get it right. I pay for this service and expect it to be operational. Thank you
Evotel South Africa's replyOfficial
10 Dec 2024, 11:06Your service will definitely be restored.
We do apologize for the inconvenience caused and thank you for your patience!
We do apologize for the inconvenience caused and thank you for your patience!
Evotel South Africa's reply10 Dec 2024, 11:06
Official
Your service will definitely be restored.
We do apologize for the inconvenience caused and thank you for your patience!
We do apologize for the inconvenience caused and thank you for your patience!