AC
Arno C
1 reviews | Active since Sept 2023
04 Sept 2023, 19:44
Lack of communication/feedback/service
No internet for 4 days and still not resolved. No response on open tickets to st least say what is wrong. No notifications, feedback, etc.
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Replies (1)
Evotel South Africa's replyOfficial
04 Sept 2023, 19:58Hi there Arno.
We are very sorry for the disruption to service, there is unfortunately extensive municipal work going on in the area which is the cause of these fibre breaks. We have escalated your line to our Support Team and they are putting pressure on the Maintenance Teams to get the breaks resolved as soon as possible while the Municipal work is ongoing.
We are very sorry for the disruption to service, there is unfortunately extensive municipal work going on in the area which is the cause of these fibre breaks. We have escalated your line to our Support Team and they are putting pressure on the Maintenance Teams to get the breaks resolved as soon as possible while the Municipal work is ongoing.
Evotel South Africa's reply04 Sept 2023, 19:58
Official
Hi there Arno.
We are very sorry for the disruption to service, there is unfortunately extensive municipal work going on in the area which is the cause of these fibre breaks. We have escalated your line to our Support Team and they are putting pressure on the Maintenance Teams to get the breaks resolved as soon as possible while the Municipal work is ongoing.
We are very sorry for the disruption to service, there is unfortunately extensive municipal work going on in the area which is the cause of these fibre breaks. We have escalated your line to our Support Team and they are putting pressure on the Maintenance Teams to get the breaks resolved as soon as possible while the Municipal work is ongoing.