I've been disconnected from the internet from the 18th Jan at 00:51am

I've been disconnected from the internet from the 18th Jan at 00:51am. I called Mweb to get assistance, and I was told a ticket was sent through to Evotel would send a technician. I called Mweb again on the 25th and I was told a technician would be sent.On the 31st Jan I called Evotel 08:46 and was told a technician would sent to assist. To-date no technician has been sent here. I have been disconnected for 14 days, and I've been waiting for a technician to restore my connection. I had to call again today.