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Shoneez M

1 reviews | Active since Apr 2018

05 Jan 2024, 16:10

INTERNET IS DOWN ONCE AGAIN!!

Our internet has been down since the 27th December 2023. I logged a ticket and our internet was only restored on 04.01.2024. Not even 24 hours later and the line is down again. I have been trying to call evotel and every time I get through to an agent they answer and do not saying anything or the call just drops. A few moments later I try to call back and i get a voice message telling me your operating hours are from 8am - 5pm. It is currently 4PM SO why the hell are the calls not going through to customer care?

This is a very frustrating experience and the service is really not great. we have had more downtime than anything else. Can this be attended to immediately as asking for a refund for all those off days are another ball game

0
Replies (4)
Evotel South Africa
Evotel South Africa's reply05 Jan 2024, 16:20
Official
Hi there  Shoneez. 

I am very sorry to hear that this has happened. Our Support Team has been alerted and this will be investigated. Someone will also be in touch with you shortly. Thank you for bringing this to our attention. We'll have this rectified for you as soon as possible. 

Best regards,

SM
Shoneez M's update05 Jan 2024, 16:22
Reviewer Update
Some did contact me, asked me to hold and dropped the line. Im not too sure how this helps?
Evotel South Africa
Evotel South Africa's reply05 Jan 2024, 16:26
Official
Hi there Shoneez. 

We apologise for the trouble with our dialing software. Our technicians are being dispatched to assist you now. 

Best regards,

Evotel South Africa
Evotel South Africa's reply05 Jan 2024, 17:29
Official
Hi there Shoneez. 

Our technicians have tried to make contact with you, however, I'd just like to let you know that they will be with you tomorrow morning. Please keep an eye on your phone for their call. 

Once again, we are very sorry for these disruptions, but your uptime is our priority. 

Best regards,