Installation still not competed or even scheduled. Horrible feedback and service

Good Morning, my name is Machiel. First of all im not a type of person that writes reviews and definitely not bad ones for that matter but dear lord at this point I am beyond irritated and disappointed. Its been.a month and a half of me waiting for my physical line installation from evotel. Every week its another excuse to the status and scheduling of my installation. It literally makes absolutely no damn sense that it could take so long for the.installation to be processed through the system. What annoys me the most is that the house next to me got their line installed last week and the have internet access by the same ISP as me but when I phoned them to do a follow-up I get told the area is not live. How in the hell can the area not be live if the people next door have a line and an active internet connection.

My work and studies are dependent upon me having a internet connection LTE is not a viable option for me either. So I've been a month behind on work and studies due to this delay in my installation.

Worst part about this I can't even go to a different Isp because said evotel is the owners of the fiber lines in my area in Krugersdorp. At this point im fed up and don't know what to do. Hopefully someone else incharge can see this and resolve the pending installation. Vox which is my ISP has been really good service it just seems like the issue is at evotel.