AP
Aliandah P
1 reviews | Active since Sept 2020
27 Dec 2025, 11:54
Incompetence
Is anyone else struggling with MWEB today? My fiber has been dead since yesterday and despite logging a ticket (MWB***6), I’ve had no feedback and no technician sent out. It’s frustrating to pay every month and then get ghosted when there's a fault. 🙄 Step up your game @MWEB! #BadService #MWEB #FiberOutage
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Replies (3)0
Replies (3)
Evotel South Africa's replyOfficial
27 Dec 2025, 12:12Hi Aliandah, we’re really sorry about the frustration this has caused. We understand how disruptive it is to be without fibre, especially after logging a ticket and not receiving feedback. Your reference number has been noted, and we recommend following up via MWEB’s official support channels (call centre, live chat, or social media DMs) to request an update or escalation. We hope the issue is resolved soon and that a technician is dispatched as a matter of urgency.
Evotel South Africa's reply27 Dec 2025, 12:12
Official
Hi Aliandah, we’re really sorry about the frustration this has caused. We understand how disruptive it is to be without fibre, especially after logging a ticket and not receiving feedback. Your reference number has been noted, and we recommend following up via MWEB’s official support channels (call centre, live chat, or social media DMs) to request an update or escalation. We hope the issue is resolved soon and that a technician is dispatched as a matter of urgency.
AP
Aliandah P's updateReviewer Update
27 Dec 2025, 18:40Thanks your team contacted me.
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Aliandah P's update27 Dec 2025, 18:40
Reviewer Update
Thanks your team contacted me.
Evotel South Africa's replyOfficial
27 Dec 2025, 20:31Thank you for the update.
Evotel South Africa's reply27 Dec 2025, 20:31
Official
Thank you for the update.