EM
Evangelina M
1 reviews | Active since Apr 2010
10 Dec 2025, 16:30
I logged in a call at around 13h00 today as my line just went off suddenly, and am the only one in the complex who lost connection
I logged in a call at around 13h00 today as my line just went off suddenly, and am the only one in the complex who lost connection. I informed Evotel that i work from home. Its 4 hours later and they inform that they can assist quicker if a technician is around the area, if there is none, it might take them 72 hours. Another eskom in the making
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Evotel South Africa's replyOfficial
10 Dec 2025, 16:43Hi Evangelina, thank you for bringing this to our attention. We sincerely apologise for the sudden loss of connectivity and the inconvenience this has caused, especially since you rely on your connection to work from home. Our team has already prioritised your ticket, and we are actively working with our field technicians to resolve the issue as quickly as possible. If a technician is currently in your area, we will dispatch them immediately; otherwise, the restoration may fall within our standard repair timeframe of up to 72 hours, though we will do everything we can to shorten this. We truly appreciate your patience and will keep you updated with any progress.
Evotel South Africa's reply10 Dec 2025, 16:43
Official
Hi Evangelina, thank you for bringing this to our attention. We sincerely apologise for the sudden loss of connectivity and the inconvenience this has caused, especially since you rely on your connection to work from home. Our team has already prioritised your ticket, and we are actively working with our field technicians to resolve the issue as quickly as possible. If a technician is currently in your area, we will dispatch them immediately; otherwise, the restoration may fall within our standard repair timeframe of up to 72 hours, though we will do everything we can to shorten this. We truly appreciate your patience and will keep you updated with any progress.