1 reviews | Active since Apr 2020
HORRIBLE SERVICE
My neighbor had a fault on his line and got evotel to come out and fix it. While they were doing fault finding they broke my line. I informed them of this while they were busy and they apologized and said they fixed my internet. I tested again and it still didn't work. They left guaranteeing my line should start working in 15 min. Still no internet, and now i have to log a ticket and I was informed by my ISP it can take up to 10 working days for them to come back. I have never seen such incompetence and utter lack of service. I mean they literally broke my line and left... now i have to beg them to come back when it is convenient for them. WHY DID THEY LEAVE BEFORE CONFIRMING THEY FIXED THEIR OWN MESS!!!!!!??????????
We're very sorry for this experience and completely understand the frustration here. We're alerting our Support of this and asking them to urgently assist with getting your connection back up and running as soon as possible.
We would like to sincerely apologise for this and want to inform you that faults do not take up to ten working days and we do have a standard SLA of two - seventy two hours for faults that do occur from once a ticket is logged.
We're very sorry for this experience and completely understand the frustration here. We're alerting our Support of this and asking them to urgently assist with getting your connection back up and running as soon as possible.
We would like to sincerely apologise for this and want to inform you that faults do not take up to ten working days and we do have a standard SLA of two - seventy two hours for faults that do occur from once a ticket is logged.