JT
Jade T
1 reviews | Active since Jan 2024
03 Jan 2024, 09:42
HORRIBLE SERVICE AND ****S
I have been without wifi for 2 weeks and counting, I am in Ennedale. i have reported my internet being down to my ISP and the feedback that Evotel gave them was that the municipality damaged infrastructure. how is that possible if I live in a complex that's locked down with Evotel but only my unit doesn't have internet? I am so sick of Evotel and their lies regarding fixing issues. send me messages about area outages yet on my area group chat everyone that has Evotel is fully operational. I pay in full for a service and get this nonsense and lies month in and month out. my address is 321 3rd Avenue Ennedale, I want my wifi up and running
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Replies (4)
Evotel South Africa's replyOfficial
03 Jan 2024, 09:53Hi there Jade.
We are very sorry for all the confusion surrounding your repair. Currently the area is experiencing a backlog and multiple units in your complex are also offline. Fibre is connected to your complex via the infrastructure we installed in the street outside and municipal contractors are able to damage the lines when they do construction which will affect every home, complex or building connected to that fibre.
We are very sorry for the delays and our Support Team is investigating what's gone wrong here and hopefully we can provide more clarity for you on what's gone wrong soon.
We are very sorry for all the confusion surrounding your repair. Currently the area is experiencing a backlog and multiple units in your complex are also offline. Fibre is connected to your complex via the infrastructure we installed in the street outside and municipal contractors are able to damage the lines when they do construction which will affect every home, complex or building connected to that fibre.
We are very sorry for the delays and our Support Team is investigating what's gone wrong here and hopefully we can provide more clarity for you on what's gone wrong soon.
Evotel South Africa's reply03 Jan 2024, 09:53
Official
Hi there Jade.
We are very sorry for all the confusion surrounding your repair. Currently the area is experiencing a backlog and multiple units in your complex are also offline. Fibre is connected to your complex via the infrastructure we installed in the street outside and municipal contractors are able to damage the lines when they do construction which will affect every home, complex or building connected to that fibre.
We are very sorry for the delays and our Support Team is investigating what's gone wrong here and hopefully we can provide more clarity for you on what's gone wrong soon.
We are very sorry for all the confusion surrounding your repair. Currently the area is experiencing a backlog and multiple units in your complex are also offline. Fibre is connected to your complex via the infrastructure we installed in the street outside and municipal contractors are able to damage the lines when they do construction which will affect every home, complex or building connected to that fibre.
We are very sorry for the delays and our Support Team is investigating what's gone wrong here and hopefully we can provide more clarity for you on what's gone wrong soon.
JT
Jade T's updateReviewer Update
03 Jan 2024, 10:02I understand that however there was no construction done in the area as it was the festive season, and I checked no one else is the complex is offline! This is why I am frustrated!
JT
Jade T's update03 Jan 2024, 10:02
Reviewer Update
I understand that however there was no construction done in the area as it was the festive season, and I checked no one else is the complex is offline! This is why I am frustrated!
Evotel South Africa's replyOfficial
03 Jan 2024, 10:08We are definitely looking into the misinformation you received and I am very sorry for that. Technicians have been assigned and your line will be attended too.
Evotel South Africa's reply03 Jan 2024, 10:08
Official
We are definitely looking into the misinformation you received and I am very sorry for that. Technicians have been assigned and your line will be attended too.
JT
Jade T's updateReviewer Update
03 Jan 2024, 10:11Thank you, once up and running I will inform you.
JT
Jade T's update03 Jan 2024, 10:11
Reviewer Update
Thank you, once up and running I will inform you.