CM
Claudia M

1 reviews | Active since Aug 2020

06 Sept 2023, 13:05

Good day we have had...

Good day we have had issues with network in our Lenasia South area and I contacted the online team in messenger and was assisted by such a very kind guy who kept me updated throughout the whole process However there was a QA guy that came during our outage and he kept the communication going and assured me that it will be up and they stayed up until 11pm on that day Kleinbooi Monareng and the technical team was so awesome they got it up and running But just to show how over and above Kleinbooi can go I had minor issues with my router He got here today in 5 Minutes and assisted me with connecting Wow oh wow I am absolutely blown away with his service and absolutely kind person overall I appreciate the service I am receiving from Evotel thank you

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Replies (1)
Evotel South Africa
Evotel South Africa's reply06 Sept 2023, 13:18
Official
Hi there Claudia. 

Thank you very much for sharing your experience here with Kleinbooi. We're so glad that he did keep you updated throughout the restorations of the fibre when you did experience an outage and we're so happy to hear that he did go above and beyond to sort out your issues you did have. 

We're so happy to read this and really appreciate it very much!