LvdM
Lourens van der Merwe
1 reviews | Active since May 2013
19 Jun 2023, 12:20
Giving up on my Postmasburg fiber.
Have been struggling for some time in Postmasburg with internet. Up for 4 min and then down for 4 min, repeating all the time, Though was only me, but noticed other users also have problem. My original post here, where technician told me what was the problem, was removed, because i could not proof it, was verbal. I am also moving on and making use of alternative. Not as fast, but at least usable.
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Replies (2)
Evotel South Africa's replyOfficial
19 Jun 2023, 12:40Hi there Lourens.
Our infrastructure is operating as intended at your address in Postmasburg. We are very sorry for your continued intermittence, but we do ask that you contact your ISP regarding this as they manage your internet services. Connection to the area has been stable after recent maintenance to the network and all speed related tickets raised by our ISP Partners on behalf of their clients are being dealt with directly with the ISP. If you've previously raised a ticket with your ISP regarding this, they will likely already have received their feedback. However, we can confidently say that our infrastructure in the area is up and running smoothly in Postmasburg.
Our infrastructure is operating as intended at your address in Postmasburg. We are very sorry for your continued intermittence, but we do ask that you contact your ISP regarding this as they manage your internet services. Connection to the area has been stable after recent maintenance to the network and all speed related tickets raised by our ISP Partners on behalf of their clients are being dealt with directly with the ISP. If you've previously raised a ticket with your ISP regarding this, they will likely already have received their feedback. However, we can confidently say that our infrastructure in the area is up and running smoothly in Postmasburg.
Evotel South Africa's reply19 Jun 2023, 12:40
Official
Hi there Lourens.
Our infrastructure is operating as intended at your address in Postmasburg. We are very sorry for your continued intermittence, but we do ask that you contact your ISP regarding this as they manage your internet services. Connection to the area has been stable after recent maintenance to the network and all speed related tickets raised by our ISP Partners on behalf of their clients are being dealt with directly with the ISP. If you've previously raised a ticket with your ISP regarding this, they will likely already have received their feedback. However, we can confidently say that our infrastructure in the area is up and running smoothly in Postmasburg.
Our infrastructure is operating as intended at your address in Postmasburg. We are very sorry for your continued intermittence, but we do ask that you contact your ISP regarding this as they manage your internet services. Connection to the area has been stable after recent maintenance to the network and all speed related tickets raised by our ISP Partners on behalf of their clients are being dealt with directly with the ISP. If you've previously raised a ticket with your ISP regarding this, they will likely already have received their feedback. However, we can confidently say that our infrastructure in the area is up and running smoothly in Postmasburg.
LvdM
Lourens van der Merwe's updateReviewer Update
19 Jun 2023, 13:55Thanks for feedback. ISP also say every thing is ok. We did demonstrate this problem to Evotel tech on site and after this there was some emergency maintenance that Evotel did. I did change from one internet provider to another because of this and fault that still persist. Problem might now be with Evotel any more, but i am getting out of this loop between internet provider and ISP. Did cancel my subscription today. You should perhaps also have a look at your ticket system, because there is more people in Postmasburg with same problem and it appear to be in same area, might just be same ISP.
LvdM
Lourens van der Merwe's update19 Jun 2023, 13:55
Reviewer Update
Thanks for feedback. ISP also say every thing is ok. We did demonstrate this problem to Evotel tech on site and after this there was some emergency maintenance that Evotel did. I did change from one internet provider to another because of this and fault that still persist. Problem might now be with Evotel any more, but i am getting out of this loop between internet provider and ISP. Did cancel my subscription today. You should perhaps also have a look at your ticket system, because there is more people in Postmasburg with same problem and it appear to be in same area, might just be same ISP.