PT
Pieter T
1 reviews | Active since Aug 2010
26 Jan 2022, 09:39
Frustrated with snail pace of installations!
Our complex ( TASCA HILL ) waited since Dec for Evotel to install lines. Now finally a moth later they installed the lines and finished on Friday 21st Jan. Inspection ( as per SP ) seems to be the next step to install lines into our houses as the SP cannot do anything before it has been inspected, tested and then opened for the Service providers. Since 21st NOTHING IS HAPPENING. We are 25 units waiting for the next step! NOTHING! Service providers are called daily and all they say is they cannot do anything. Evotel please get / wake up and do your job we are all waiting for! Children is school cannot do work and all other upgrades are waiting for you to do your job.
After inspection they need to carry lines into the houses, how long will that take!?!?!
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Replies (3)
Evotel South Africa's replyOfficial
26 Jan 2022, 09:54Hi there.
We apologise for the time it takes to install complexes, but we do our best to get them live as quickly as we can. Our teams are busy with the inspections as required by industry standards to ensure the integrity of the network within the complex. As soon as the complex is live and if your order has been placed we can get your order up and running very quickly. Our teams realise the necessity for reliable connection which is a driving force behind these checks as the user experience remains out priority for when the network is live.
Once more, we apologise, but we will keep the complex updated. If you need assistance getting an order on our system, please, let us know and we will get a member of our team to reach out and assist.
We apologise for the time it takes to install complexes, but we do our best to get them live as quickly as we can. Our teams are busy with the inspections as required by industry standards to ensure the integrity of the network within the complex. As soon as the complex is live and if your order has been placed we can get your order up and running very quickly. Our teams realise the necessity for reliable connection which is a driving force behind these checks as the user experience remains out priority for when the network is live.
Once more, we apologise, but we will keep the complex updated. If you need assistance getting an order on our system, please, let us know and we will get a member of our team to reach out and assist.
Evotel South Africa's reply26 Jan 2022, 09:54
Official
Hi there.
We apologise for the time it takes to install complexes, but we do our best to get them live as quickly as we can. Our teams are busy with the inspections as required by industry standards to ensure the integrity of the network within the complex. As soon as the complex is live and if your order has been placed we can get your order up and running very quickly. Our teams realise the necessity for reliable connection which is a driving force behind these checks as the user experience remains out priority for when the network is live.
Once more, we apologise, but we will keep the complex updated. If you need assistance getting an order on our system, please, let us know and we will get a member of our team to reach out and assist.
We apologise for the time it takes to install complexes, but we do our best to get them live as quickly as we can. Our teams are busy with the inspections as required by industry standards to ensure the integrity of the network within the complex. As soon as the complex is live and if your order has been placed we can get your order up and running very quickly. Our teams realise the necessity for reliable connection which is a driving force behind these checks as the user experience remains out priority for when the network is live.
Once more, we apologise, but we will keep the complex updated. If you need assistance getting an order on our system, please, let us know and we will get a member of our team to reach out and assist.
PT
Pieter T's updateReviewer Update
01 Feb 2022, 06:18Morning Evotel.
Sat 29th you kept your promise and installed my line into the unit.
Now Vox keeps on saying they cannot install as the complex is not live. Received the feedback saying the complex is not installed as yet. So they cannot install my router as the SYSTEM does not show them any installations?
What is next?
Sat 29th you kept your promise and installed my line into the unit.
Now Vox keeps on saying they cannot install as the complex is not live. Received the feedback saying the complex is not installed as yet. So they cannot install my router as the SYSTEM does not show them any installations?
What is next?
PT
Pieter T's update01 Feb 2022, 06:18
Reviewer Update
Morning Evotel.
Sat 29th you kept your promise and installed my line into the unit.
Now Vox keeps on saying they cannot install as the complex is not live. Received the feedback saying the complex is not installed as yet. So they cannot install my router as the SYSTEM does not show them any installations?
What is next?
Sat 29th you kept your promise and installed my line into the unit.
Now Vox keeps on saying they cannot install as the complex is not live. Received the feedback saying the complex is not installed as yet. So they cannot install my router as the SYSTEM does not show them any installations?
What is next?
Evotel South Africa's replyOfficial
01 Feb 2022, 20:41Hi there.
We see your installation has been completed. All that is needed now is for your router from your ISP to arrive and for them to assist you with the configuration of that router. I have dispatched an email requesting that this be prioritised. I do apologise for the trouble and hopefully your router with be with you soon.
We see your installation has been completed. All that is needed now is for your router from your ISP to arrive and for them to assist you with the configuration of that router. I have dispatched an email requesting that this be prioritised. I do apologise for the trouble and hopefully your router with be with you soon.
Evotel South Africa's reply01 Feb 2022, 20:41
Official
Hi there.
We see your installation has been completed. All that is needed now is for your router from your ISP to arrive and for them to assist you with the configuration of that router. I have dispatched an email requesting that this be prioritised. I do apologise for the trouble and hopefully your router with be with you soon.
We see your installation has been completed. All that is needed now is for your router from your ISP to arrive and for them to assist you with the configuration of that router. I have dispatched an email requesting that this be prioritised. I do apologise for the trouble and hopefully your router with be with you soon.