1 reviews | Active since Nov 2017
Fibre off for 72 hours now
I’ve been without fibre since Subday night after returning from holiday. I’ve reported the problem immediately to my ISP that is Vox and they gave it through to Evotel. Received a call Monday afternoon saying it has been escalated and they will get it sorted. Its Wednesday now, I’ve been without internet for almost 72 hours and still nothing! I’ve phoned you guys various times and all I get is empty promises that range from someone will be out to check it before 12 today and that its been escalated again and marked as urgent and they would call me.
I work from home so this is extremely irritating and I’ve burnt through all my mobile data more than once! I’ve never in my life received such ****ty service. And personally I don’t like writing reviews like this but I’ve really had it with this issue not getting resolved.
We apologise for the delay in your repairs. Our teams do their best to attend to all tickets raised to us by the ISPs as quickly as possible, so we are sorry that this has slipped through the cracks. We will be sorting this out for you as priority. Again, we are so very sorry.
We apologise for the delay in your repairs. Our teams do their best to attend to all tickets raised to us by the ISPs as quickly as possible, so we are sorry that this has slipped through the cracks. We will be sorting this out for you as priority. Again, we are so very sorry.
We always appreciate kind words like this. Whenever we've made a mistake we'll always work to fix it. Thank you for giving us the opportunity to show our true colors.
We always appreciate kind words like this. Whenever we've made a mistake we'll always work to fix it. Thank you for giving us the opportunity to show our true colors.