CM
Cornelis M
1 reviews | Active since Jan 2014
15 Jun 2023, 20:04
Extremely poor service.
Extremely poor service! Logging ticket after ticket and getting no where. Struggling for 3 days with poor to no Internet connection.
Safe yourself the trouble, frustration and money and make use of another company. This company do not value their customers.
Helpful (0)
Replies (3)0
Replies (3)
Evotel South Africa's replyOfficial
16 Jun 2023, 07:03Hi there Cornelis.
We're very sorry to hear that you've been experiencing downtime. We have had a look at your line however and there is no damage that requires our technicians. Your internet service provider will need to take a look at this and we encourage you to reach out to them. Our Support Team will do what they can to assist from our side, but direct contact from your end will also speed this process up.
We're very sorry to hear that you've been experiencing downtime. We have had a look at your line however and there is no damage that requires our technicians. Your internet service provider will need to take a look at this and we encourage you to reach out to them. Our Support Team will do what they can to assist from our side, but direct contact from your end will also speed this process up.
Evotel South Africa's reply16 Jun 2023, 07:03
Official
Hi there Cornelis.
We're very sorry to hear that you've been experiencing downtime. We have had a look at your line however and there is no damage that requires our technicians. Your internet service provider will need to take a look at this and we encourage you to reach out to them. Our Support Team will do what they can to assist from our side, but direct contact from your end will also speed this process up.
We're very sorry to hear that you've been experiencing downtime. We have had a look at your line however and there is no damage that requires our technicians. Your internet service provider will need to take a look at this and we encourage you to reach out to them. Our Support Team will do what they can to assist from our side, but direct contact from your end will also speed this process up.
CM
Cornelis M's updateReviewer Update
16 Jun 2023, 11:14I was pleasantly surprised by the swift reaction from Evotel after my review. We were contacted by various employees. Evotell have checked their system and found all to be in order. Mandy assured us that they will assist the installers to trace the problem with the internet service. We appreciate the progress thusfar.
CM
Cornelis M's update16 Jun 2023, 11:14
Reviewer Update
I was pleasantly surprised by the swift reaction from Evotel after my review. We were contacted by various employees. Evotell have checked their system and found all to be in order. Mandy assured us that they will assist the installers to trace the problem with the internet service. We appreciate the progress thusfar.
Evotel South Africa's replyOfficial
16 Jun 2023, 14:09Thank you so much for the much needed feedback, happy to hear that the team did reach out to assist you by all necessary departments.
Apologies again for the trouble and we hope everything gets all sorted out and your fibre experience becomes a smooth one from here on.
Apologies again for the trouble and we hope everything gets all sorted out and your fibre experience becomes a smooth one from here on.
Evotel South Africa's reply16 Jun 2023, 14:09
Official
Thank you so much for the much needed feedback, happy to hear that the team did reach out to assist you by all necessary departments.
Apologies again for the trouble and we hope everything gets all sorted out and your fibre experience becomes a smooth one from here on.
Apologies again for the trouble and we hope everything gets all sorted out and your fibre experience becomes a smooth one from here on.