jE
jacob E
1 reviews | Active since Jan 2019
21 Feb 2022, 17:48
EXTREMELY POOR SERVICE
No commitment on fixing the issue of my connection at all. The manager of Evotel phoned me and promised that there technicians will be at my house to fix the problem. There is no body that came out, no communication from Evotel and still no connection at all! This is extremely poor service from such a company!! All I got is a bucket full of empty promises! I would really like to hear from Evotel on what there excuse is on why they did not pitch or even informed me that they are not coming. I have been complaining about the connection from Friday the 18th and here we are on the 21st......this is by far the worst service I have ever received!
Helpful (0)
Replies (5)0
Replies (5)
Evotel South Africa's replyOfficial
21 Feb 2022, 18:26Hi there!
We're very sorry to hear that you're having issues on your line. We've taken this directly to our support department so that they can reach out to you. It looks like your infrastructure is up and running on our side, but a member of our team will give you a call to assist.
We're very sorry to hear that you're having issues on your line. We've taken this directly to our support department so that they can reach out to you. It looks like your infrastructure is up and running on our side, but a member of our team will give you a call to assist.
Evotel South Africa's reply21 Feb 2022, 18:26
Official
Hi there!
We're very sorry to hear that you're having issues on your line. We've taken this directly to our support department so that they can reach out to you. It looks like your infrastructure is up and running on our side, but a member of our team will give you a call to assist.
We're very sorry to hear that you're having issues on your line. We've taken this directly to our support department so that they can reach out to you. It looks like your infrastructure is up and running on our side, but a member of our team will give you a call to assist.
jE
jacob E's updateReviewer Update
21 Feb 2022, 18:31We will see if it's just more of there empty promises.
jE
jacob E's update21 Feb 2022, 18:31
Reviewer Update
We will see if it's just more of there empty promises.
jE
jacob E's updateReviewer Update
21 Feb 2022, 18:33The technician was supposed to come to my house today after confirmation from Evotel manager..... and still nothing
jE
jacob E's update21 Feb 2022, 18:33
Reviewer Update
The technician was supposed to come to my house today after confirmation from Evotel manager..... and still nothing
jE
jacob E's updateReviewer Update
21 Feb 2022, 19:36I got a call back from Prudance and she ensured that the connection will be sorted out. She was in contact with me and she send out a technician to the house. With her speedy reply and speedy service everything is sorted out now. Thank you Prudance for helping me sorting out this problem. For this I will give a 5 star review to Prudance and her team. Well done!
jE
jacob E's update21 Feb 2022, 19:36
Reviewer Update
I got a call back from Prudance and she ensured that the connection will be sorted out. She was in contact with me and she send out a technician to the house. With her speedy reply and speedy service everything is sorted out now. Thank you Prudance for helping me sorting out this problem. For this I will give a 5 star review to Prudance and her team. Well done!
Evotel South Africa's replyOfficial
14 Feb 2023, 11:07Hi there Jacob.
Thank you so much for getting back to us and we're glad that Prudence provided you with the excellent service we expect from her. We do apologise for the downtime you experienced and will be ready to assist if you need any help with your line in the future.
Thank you so much for getting back to us and we're glad that Prudence provided you with the excellent service we expect from her. We do apologise for the downtime you experienced and will be ready to assist if you need any help with your line in the future.
Evotel South Africa's reply14 Feb 2023, 11:07
Official
Hi there Jacob.
Thank you so much for getting back to us and we're glad that Prudence provided you with the excellent service we expect from her. We do apologise for the downtime you experienced and will be ready to assist if you need any help with your line in the future.
Thank you so much for getting back to us and we're glad that Prudence provided you with the excellent service we expect from her. We do apologise for the downtime you experienced and will be ready to assist if you need any help with your line in the future.