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Stefan S
1 reviews | Active since May 2024
12 Nov 2024, 06:55
Extremely poor (ongelooflike slegte) customer service
Good day I hope at least here I wil get a answer or help.I have a fibre line with VOX through Evotel.I canceled my previous line because I moved.Evotel installed a new line at my new place and picked up the previous router and black box.according to evotel and VOX they never received it so they want to keep me responsible for R2000.How do they not have a data base to see who works where and when.It is pathetic and very dissapointing.No one is able to help and can not give me straight answers I wil love to review them -100.This matter wil go to court.
Helpful (0)
Replies (15)0
Replies (15)SS
Stefan S's updateReviewer Update
12 Nov 2024, 07:16Basically I must pay for evotel employees that steels the e****ent
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Stefan S's update12 Nov 2024, 07:16
Reviewer Update
Basically I must pay for evotel employees that steels the e****ent
Evotel South Africa's replyOfficial
12 Nov 2024, 07:50 Hi Stefan, thanks for informing us. We do apologize for any inconveniences caused, a team member will be in contact with you to ensure that you enjoy the service we have promised to supply.
Evotel South Africa's reply12 Nov 2024, 07:50
Official
Hi Stefan, thanks for informing us. We do apologize for any inconveniences caused, a team member will be in contact with you to ensure that you enjoy the service we have promised to supply.
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Stefan S's updateReviewer Update
12 Nov 2024, 08:47And when wil this be I want this sorted out ASAP.I can not pay for the company's mistake.
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Stefan S's update12 Nov 2024, 08:47
Reviewer Update
And when wil this be I want this sorted out ASAP.I can not pay for the company's mistake.
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Stefan S's updateReviewer Update
12 Nov 2024, 08:49VOX suspended my fibre line because of this and my fiancé can not work.we have two children to provide for.
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Stefan S's update12 Nov 2024, 08:49
Reviewer Update
VOX suspended my fibre line because of this and my fiancé can not work.we have two children to provide for.
Evotel South Africa's replyOfficial
12 Nov 2024, 09:04We apologize for the inconvenience that may have been caused. Our team is dedicated to rectifying this
Evotel South Africa's reply12 Nov 2024, 09:04
Official
We apologize for the inconvenience that may have been caused. Our team is dedicated to rectifying this
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Stefan S's updateReviewer Update
12 Nov 2024, 12:19Can you give me a time frame?
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Stefan S's update12 Nov 2024, 12:19
Reviewer Update
Can you give me a time frame?
Evotel South Africa's replyOfficial
12 Nov 2024, 12:26Hi there Stefan.
I'd like to apologise for what's happened here and my team will be in touch as soon as possible regarding this. I do want to stress that Evotel typically does not remove any Evotel infrastructure from any residence as it is a utility. The only infrastructure that can be moved is the ISP router which our team should not have removed.
We are definitely investigating what's happening on our side, but a new installation may also have cost an installation fee through Vox. That isn't a guarantee, but one possible explanation. If the Vox router was removed, we won't be able to assist as that is entirely owned by Vox, but if our infrastructure was wrongfully tampered with, you will not be held liable for any costs. We'll be in touch soon.
I'd like to apologise for what's happened here and my team will be in touch as soon as possible regarding this. I do want to stress that Evotel typically does not remove any Evotel infrastructure from any residence as it is a utility. The only infrastructure that can be moved is the ISP router which our team should not have removed.
We are definitely investigating what's happening on our side, but a new installation may also have cost an installation fee through Vox. That isn't a guarantee, but one possible explanation. If the Vox router was removed, we won't be able to assist as that is entirely owned by Vox, but if our infrastructure was wrongfully tampered with, you will not be held liable for any costs. We'll be in touch soon.
Evotel South Africa's reply12 Nov 2024, 12:26
Official
Hi there Stefan.
I'd like to apologise for what's happened here and my team will be in touch as soon as possible regarding this. I do want to stress that Evotel typically does not remove any Evotel infrastructure from any residence as it is a utility. The only infrastructure that can be moved is the ISP router which our team should not have removed.
We are definitely investigating what's happening on our side, but a new installation may also have cost an installation fee through Vox. That isn't a guarantee, but one possible explanation. If the Vox router was removed, we won't be able to assist as that is entirely owned by Vox, but if our infrastructure was wrongfully tampered with, you will not be held liable for any costs. We'll be in touch soon.
I'd like to apologise for what's happened here and my team will be in touch as soon as possible regarding this. I do want to stress that Evotel typically does not remove any Evotel infrastructure from any residence as it is a utility. The only infrastructure that can be moved is the ISP router which our team should not have removed.
We are definitely investigating what's happening on our side, but a new installation may also have cost an installation fee through Vox. That isn't a guarantee, but one possible explanation. If the Vox router was removed, we won't be able to assist as that is entirely owned by Vox, but if our infrastructure was wrongfully tampered with, you will not be held liable for any costs. We'll be in touch soon.
Evotel South Africa's replyOfficial
12 Nov 2024, 12:41Hi again Stefan.
Our team is trying to get through to you. Can you please provide us with a time you will be available and we will contact you on the number you've provided here.
Our team is trying to get through to you. Can you please provide us with a time you will be available and we will contact you on the number you've provided here.
Evotel South Africa's reply12 Nov 2024, 12:41
Official
Hi again Stefan.
Our team is trying to get through to you. Can you please provide us with a time you will be available and we will contact you on the number you've provided here.
Our team is trying to get through to you. Can you please provide us with a time you will be available and we will contact you on the number you've provided here.
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Stefan S's updateReviewer Update
12 Nov 2024, 12:56*** anytime now wil be fine
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Stefan S's update12 Nov 2024, 12:56
Reviewer Update
*** anytime now wil be fine
Evotel South Africa's replyOfficial
12 Nov 2024, 12:58Thank you very much Stefan! Our team will be in touch soon.
Evotel South Africa's reply12 Nov 2024, 12:58
Official
Thank you very much Stefan! Our team will be in touch soon.
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Stefan S's updateReviewer Update
14 Nov 2024, 09:37VOX contacted me.I am still waiting for a answer from evotel two weeks now.VOX wants to cancel my line in the next few days.
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Stefan S's update14 Nov 2024, 09:37
Reviewer Update
VOX contacted me.I am still waiting for a answer from evotel two weeks now.VOX wants to cancel my line in the next few days.
Evotel South Africa's replyOfficial
14 Nov 2024, 10:59Hi there Stefan.
Our team is investigating the situation and we'll make sure you're called with an update today. We apologise for the delay, but this will be resolved.
Our team is investigating the situation and we'll make sure you're called with an update today. We apologise for the delay, but this will be resolved.
Evotel South Africa's reply14 Nov 2024, 10:59
Official
Hi there Stefan.
Our team is investigating the situation and we'll make sure you're called with an update today. We apologise for the delay, but this will be resolved.
Our team is investigating the situation and we'll make sure you're called with an update today. We apologise for the delay, but this will be resolved.
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Stefan S's updateReviewer Update
20 Nov 2024, 15:131month now and still no answer.unbelieveable.
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Stefan S's update20 Nov 2024, 15:13
Reviewer Update
1month now and still no answer.unbelieveable.
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Stefan S's updateReviewer Update
20 Nov 2024, 15:25Please contact me I contacted my advocat.she wil need documents and information from your system thank you
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Stefan S's update20 Nov 2024, 15:25
Reviewer Update
Please contact me I contacted my advocat.she wil need documents and information from your system thank you
Evotel South Africa's replyOfficial
20 Nov 2024, 16:05 Hi Stefan. Thank you for reaching out again. We always aim to provide excellent service, and we understand that issues may occasionally arise, which we are committed to resolving as quickly as possible. Our team has done our best to engage with this and we are very sorry we were not able to resolve this to your satisfaction. We always aim for an amiable resolution to these situations. That said, we must clarify that if your attorney of record requires any documents or information from us we are confident that they will proceed with the correct processes to enable them to formally engage with our offices.
Evotel South Africa's reply20 Nov 2024, 16:05
Official
Hi Stefan. Thank you for reaching out again. We always aim to provide excellent service, and we understand that issues may occasionally arise, which we are committed to resolving as quickly as possible. Our team has done our best to engage with this and we are very sorry we were not able to resolve this to your satisfaction. We always aim for an amiable resolution to these situations. That said, we must clarify that if your attorney of record requires any documents or information from us we are confident that they will proceed with the correct processes to enable them to formally engage with our offices.