Extremely irritated and unhappy

I am extremely unhappy with Evotel. Since I joined up with them, I have been constantly experiencing down times, this current incident has been the worst and I got in touch with them via Facebook and I got no joy. They saying that the technicians are working on the issue but still nothing. Now the worst is I explained to them that my neighbour's that also use Evotel are up and running but I am the only one that is not connected in my cul-de-sac but, the only response I get is that the technicians are working street by street to rectify the problem and another apology. I am really irritated by this situation and extremely unhappy. I feel as of all that I am paying for is a service that is constantly down.