SG
Sudeshan G
1 reviews | Active since Oct 2015
12 Feb 2023, 14:22
Evotel/Vox ******* AFTERSALES
Beyond useless, we haven't had service for >48 hours.no one has contacted us since, even will calls logged during business hours. Once they have your money the customer care and support goes straight down the toilet.
Helpful (0)
Replies (5)0
Replies (5)
Evotel South Africa's replyOfficial
12 Feb 2023, 17:45Hi there.
We are so sorry for the delay on repairs. There has been damage to our lines in your area and the technicians have been working to have this repaired. We have been experiencing delays due tot he heavy weather in the area over the past few days, but our team will definitely ensure you are restored.
We are so sorry for the delay on repairs. There has been damage to our lines in your area and the technicians have been working to have this repaired. We have been experiencing delays due tot he heavy weather in the area over the past few days, but our team will definitely ensure you are restored.
Evotel South Africa's reply12 Feb 2023, 17:45
Official
Hi there.
We are so sorry for the delay on repairs. There has been damage to our lines in your area and the technicians have been working to have this repaired. We have been experiencing delays due tot he heavy weather in the area over the past few days, but our team will definitely ensure you are restored.
We are so sorry for the delay on repairs. There has been damage to our lines in your area and the technicians have been working to have this repaired. We have been experiencing delays due tot he heavy weather in the area over the past few days, but our team will definitely ensure you are restored.
SG
Sudeshan G's updateReviewer Update
12 Feb 2023, 20:08I have seen evotel vans twice today. So the people on the ground are working. However your feedback falls within the same catering of an Eskom response. We pay for a service yet your feedback is the first in >48hrs. We work from home and there seems to be no sense of urgency since you still don't mention an etr.
SG
Sudeshan G's update12 Feb 2023, 20:08
Reviewer Update
I have seen evotel vans twice today. So the people on the ground are working. However your feedback falls within the same catering of an Eskom response. We pay for a service yet your feedback is the first in >48hrs. We work from home and there seems to be no sense of urgency since you still don't mention an etr.
Evotel South Africa's replyOfficial
13 Feb 2023, 17:18Hi there. We do apologise for the disruption to your service and our Support do urge the Technicians to fix all faults within our standard SLA. Our Team did confirm that your service restored this morning as the fault with your connection was fixed. Please reach out to us if you have any further trouble.
Evotel South Africa's reply13 Feb 2023, 17:18
Official
Hi there. We do apologise for the disruption to your service and our Support do urge the Technicians to fix all faults within our standard SLA. Our Team did confirm that your service restored this morning as the fault with your connection was fixed. Please reach out to us if you have any further trouble.
SG
Sudeshan G's updateReviewer Update
16 Feb 2023, 17:05Evotel technicians onsite at the outside box at 15:50, 16:00 LOS no more internet!!
Practically once a day now, at least they are consistent!
Call logged again, but we all know nobody bothers after 16:00 right!!
This after Uveshni from customer support team was supposed to send me the ticket number etc, still waiting... Glad I didn't change this review like they asked me to.
#internetshedding
Practically once a day now, at least they are consistent!
Call logged again, but we all know nobody bothers after 16:00 right!!
This after Uveshni from customer support team was supposed to send me the ticket number etc, still waiting... Glad I didn't change this review like they asked me to.
#internetshedding
SG
Sudeshan G's update16 Feb 2023, 17:05
Reviewer Update
Evotel technicians onsite at the outside box at 15:50, 16:00 LOS no more internet!!
Practically once a day now, at least they are consistent!
Call logged again, but we all know nobody bothers after 16:00 right!!
This after Uveshni from customer support team was supposed to send me the ticket number etc, still waiting... Glad I didn't change this review like they asked me to.
#internetshedding
Practically once a day now, at least they are consistent!
Call logged again, but we all know nobody bothers after 16:00 right!!
This after Uveshni from customer support team was supposed to send me the ticket number etc, still waiting... Glad I didn't change this review like they asked me to.
#internetshedding
Evotel South Africa's replyOfficial
16 Feb 2023, 19:55Hi there.
We are so sorry for these continued disruptions. Support has been notified of this fault and we're going to get this seen to as soon as possible.
We are so sorry for these continued disruptions. Support has been notified of this fault and we're going to get this seen to as soon as possible.
Evotel South Africa's reply16 Feb 2023, 19:55
Official
Hi there.
We are so sorry for these continued disruptions. Support has been notified of this fault and we're going to get this seen to as soon as possible.
We are so sorry for these continued disruptions. Support has been notified of this fault and we're going to get this seen to as soon as possible.