SM
Stefanie M
1 reviews | Active since Apr 2022
14 Sept 2026, 09:32
Evotel's *very* poor customer service
With the Internet being such a huge part of everyones life, money being lost, jobs in jeopardy if you work from home and don't have connection, I find it totally unacceptable that you give updates in 8h increments - that's totally ridiculous. Plus, trying to get through to U without the phone being put down during a long wait ... I'm seriously reconsidering my service provider. Stefanie
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Evotel South Africa's replyOfficial
14 Sept 2026, 09:52Hi Stefanie, we sincerely apologise for the frustration and inconvenience caused. We understand how critical a reliable internet connection is, especially when working from home, and we appreciate how disruptive this has been. We also understand your concerns regarding the update intervals and the difficulty reaching our support team. Your feedback is important to us, and we’ll ensure your concerns are escalated to the relevant teams.
Evotel South Africa's reply14 Sept 2026, 09:52
Official
Hi Stefanie, we sincerely apologise for the frustration and inconvenience caused. We understand how critical a reliable internet connection is, especially when working from home, and we appreciate how disruptive this has been. We also understand your concerns regarding the update intervals and the difficulty reaching our support team. Your feedback is important to us, and we’ll ensure your concerns are escalated to the relevant teams.