1 reviews | Active since Jan 2022
Evotel/MWeb Fibre and WiFi
My frustration with this whole exercise of installing Fibre in my house is that I feel that Evotel is doing half job by just installing the Fibre and we have to deal with Service Providers like MWeb whereby it was such a big struggle to connect... I didn't even have numbers to call MWeb directly. Thanx to Tshepo who helped me and he was very patient with me while I very frustrated by the service I got from MWeb. I called MWEB several times for about 2 days and also had to wait for a very long time to get through to a Consultant. Only today, with Tshepo's help we finally managed to go through but after calling them twice and waited for approximately 20minutes on each call...
My take or my opinion is that after installing Fibres into our homes, Evotel should work hand in hand with the service provider until the WiFi connection is completed and tested and the customer is satisfied with the entire process.
We are truly sorry that your experience was not a smooth one. However we are happy to hear that Tshepo assisted you and everything is resolved.
Our team will definitely take your advice onboard and ensure we rectify such issues for future purposes.
Regards,
The Evotel Team.
We are truly sorry that your experience was not a smooth one. However we are happy to hear that Tshepo assisted you and everything is resolved.
Our team will definitely take your advice onboard and ensure we rectify such issues for future purposes.
Regards,
The Evotel Team.
