VN
Vuyo N

1 reviews | Active since Mar 2012

11 Sept 2023, 13:07

Evotel you are a JOKE!

What a joke of a service! Actually I’m the joke thinking that I had found a Wi-Fi service provider. I live in Rustenburg and work from home, my appliances and electronics in in the house need internet to function. I haven’t had Wi-Fi this weekend until now Monday 11/09/23 still no internet. I’ve had to spend money on data so that my household can function and airtime to call and wait in your support ques without help. I’ve spoken to Niresh(Manager) who said I would receive feedback and someone would come out to me, again a joke while I’m still not laughing. I’ve been with Telkom which was slow and unstable, changed to Rain which was unstable and slow, but I think those 2 are better at customer services than Evotel, you guys prioritise taking my money but not keeping my business. I wish I could rip out you product from my home and just go back Telkom or even Rain which is as much a joke as your service is. I’m expected to pay but you don’t allow me to work so that I can earn money to pay you, I guess I’m the joke.

0
Replies (1)
Evotel South Africa
Evotel South Africa's reply11 Sept 2023, 13:24
Official
Hi there Vuyo. 

We are very sorry for the disruption to service you are experiencing and have escalated your line to our Support Team to assist with right away, they will advise the Maintenance Team on the fault and have them come out to fix the trouble and get the connection back up and running.