1 reviews | Active since Oct 2020
Evotel will not refund my money
Hello Peter I have been subscribing with Evo for a year and half until they started asking for my payslips and account numbers, I then decided to leave them after having had paid for 3months ahead, I now have my money R600 that I asked them to refund me and gave them an account number to pay into, the still give me trouble asking for proof of who owns that account, I don't understand why they need that proof, isn't it my problem after they pay that money into an account I personally gave them, these people are ***** sand I want them to pay back that money, as it stands now they have blocked my number where I'd send proof of payments for WiFi to work, I'm always working in and out of the country and that is why I pay upfront. I need my money back and I'm not joking about it, please help me , reach me on ***
Thank you for reaching out and sharing your experience. I’m really sorry to hear about the frustration you're going through, it is incredibly unfair, especially after being a loyal customer and paying in advance.
I completely understand your concern about the refund process. If you’ve already provided your account details, it’s reasonable to expect the refund to be processed without unnecessary delays. You deserve to be treated with respect and to have your money returned without further complications.
I have escalate this matter to our team it shall be prioritised.
Thanks again for reaching out, and I’ll do what I can to support you.
Thank you for reaching out and sharing your experience. I’m really sorry to hear about the frustration you're going through, it is incredibly unfair, especially after being a loyal customer and paying in advance.
I completely understand your concern about the refund process. If you’ve already provided your account details, it’s reasonable to expect the refund to be processed without unnecessary delays. You deserve to be treated with respect and to have your money returned without further complications.
I have escalate this matter to our team it shall be prioritised.
Thanks again for reaching out, and I’ll do what I can to support you.