1 reviews | Active since Dec 2018
EVOTEL UPINGTON NO SERVICE
EVOTEL UPINGTON
Worst service of all time. For months we complain about PACKETLOSS , PING SPIKE , UNSTABLE LINES and all answer we get is please speak to the ISP that the log a ticket.
Logging a ticket is nothing but to get response and back from them and a solution is basically not possible.
A year ago I had a problem with my ONT and was without internet for about month and a half that everyday I complained at EVOTEL and they said the same the problem is on the ISP side. After long conversations and ANYDESK meetups and and they came to the fault. The ONT was faulty and they did not want to replace it till the got fed up with me. The person they used to come and fix it was an outside contractor and when he replaced it all my problems was fixed.
EVOTEL UPINGTON is useless and no service what so ever. There is a community group for I don't know what reason cause nothing gets done still.
We as gamers need STABLE LINES , NO PACKETLOSS , NO PING SPIKES but it's to hard to ask that from EVOTEL cause eventually after months complains it will get fix without anyone even knowing and go on for a week or 2 till the next problem comes.
EVOTEL UPINGTON please fix the internet UPINGTON.
Around 6-7 til about 10 pm the packetloss and spikes is insane like it's basically a high traffic time.
I pay for fibre and this is not the meaning of fibre.
We’re truly sorry to hear about the ongoing issues you’ve experienced and understand how frustrating this situation has been over such a long period of time. Repeated packet loss, ping spikes, unstable connectivity, and recurring evening performance issues can have a major impact, especially for customers who rely on a stable connection for gaming, streaming, and daily internet use.
We also acknowledge your concerns regarding the repeated ticket logging process and the feeling that your concerns were not properly addressed or communicated on. Being without service for an extended period previously due to an ONT fault understandably added to that frustration, particularly after multiple escalations. Your feedback regarding the recurring evening instability in the Upington area has been noted and will be escalated to the relevant network teams for further investigation and review.
We sincerely apologise for the experience you’ve had and appreciate you taking the time to provide such detailed feedback.
We’re truly sorry to hear about the ongoing issues you’ve experienced and understand how frustrating this situation has been over such a long period of time. Repeated packet loss, ping spikes, unstable connectivity, and recurring evening performance issues can have a major impact, especially for customers who rely on a stable connection for gaming, streaming, and daily internet use.
We also acknowledge your concerns regarding the repeated ticket logging process and the feeling that your concerns were not properly addressed or communicated on. Being without service for an extended period previously due to an ONT fault understandably added to that frustration, particularly after multiple escalations. Your feedback regarding the recurring evening instability in the Upington area has been noted and will be escalated to the relevant network teams for further investigation and review.
We sincerely apologise for the experience you’ve had and appreciate you taking the time to provide such detailed feedback.