1 reviews | Active since Apr 2019
Evotel Terrible Service and experience.
Honestly pathetic, what more can i say?
20/4/26- Internet Trips, comes back on, My ISP got on the issue fast and rep**** back that there was a trip on evotel's side.
23/04/2026 - Another Trip 15 minutes off this time, We started complaining on the Evotel Community group. it comes back n but no one explained what happened. Latency after it came back on was doubled, something was going on here. Slight packet loss as well.
Started pressuring my ISP about This issue, Other people also complained about this. They where on different ISP's so this sounds like a Evotel issue. I logged a ticket that same day on 24/04/26. Next day Insane packet loss, 10-15% and could not do anything. At this point i have things i need to do with stable internet, There were several other people complaining as well and the gamers talked about this in detail that they feel it more than Suzan who watches netflix. (which is true because its a stability issue and not a download/upload speed issue).
24/04/26 - no update, they asked for ping tests and i sent several. I also sent Speed tests and Winmtr tests (tracert tests that run regularly to see where the issue lies).
between 25/04-01/03 i sent several more tests, screenshots, complaints. Nothing. No investigation.
04/05/26 - the first announcement was made that they are aware of degraded performance, they will investigate. We are 2 weeks in and this is the first time they are looking at it??? a few hours later, another report they are investigating more.
The same day the internet died for 8 hours straight. No one had internet. After that they got everyone back online however the packetloss, latency issues still persisted. We are sitting now at present day, 06/05/26.
Today i called my ISP and they where very nice and explained the situation and they are trying to get evotel involved into looking into the issue. at this point they are just as tired as i am.
I called evotel directly, clicked 3 for the technician section. They hanged up on me, no Hello, no Good day, No nothing. The first time it just ended with "Please rate your experience from 1-5, 1 being the lowest ect." I called them 3 times and all 3 times i got hanged up.
I called one of the other sections, told them to redirect me to the technicians and hopefully get assistance and when they redirected me the call rang and instantly ended. What. The. ****? what type of service is that????
Now today, I am sitting here, with my internet still not fixed with evotel breaking their own motto of having the "so you can receive the perfect fibre internet product & service for your needs.". Pathetic.
the only real communication we have is from the Evotel community group and they are stuck saying (we cant do anything, cause we are not the networking team. contact your ISP).
Thank you for your feedback and for taking the time to share your experience.
We sincerely apologise for the repeated service interruptions and the frustration this has caused. We understand how disruptive ongoing instability, latency, and packet loss can be, especially when clear communication and timely resolution are expected.
Your concerns regarding the multiple outages, performance degradation, and lack of clear updates have been noted. We also acknowledge your experience with support interactions, which does not reflect the standard of service we aim to provide.
Please be assured that your complaint and related support tickets have been escalated to our technical and support teams for urgent investigation. The matter is being reviewed as a priority, and we are working closely with all relevant teams to identify the root cause and implement a stable and lasting resolution.
We appreciate your patience while this is being addressed and regret the inconvenience caused. We remain committed to restoring reliable service and improving communication throughout the process.
Thank you for your feedback and for taking the time to share your experience.
We sincerely apologise for the repeated service interruptions and the frustration this has caused. We understand how disruptive ongoing instability, latency, and packet loss can be, especially when clear communication and timely resolution are expected.
Your concerns regarding the multiple outages, performance degradation, and lack of clear updates have been noted. We also acknowledge your experience with support interactions, which does not reflect the standard of service we aim to provide.
Please be assured that your complaint and related support tickets have been escalated to our technical and support teams for urgent investigation. The matter is being reviewed as a priority, and we are working closely with all relevant teams to identify the root cause and implement a stable and lasting resolution.
We appreciate your patience while this is being addressed and regret the inconvenience caused. We remain committed to restoring reliable service and improving communication throughout the process.