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chadwin J

1 reviews | Active since May 2015

28 Dec 2024, 11:04

Evotel Terrible seevice

Evotel and your staff is absolutely ***********.

First of all, who gives evotel the right to just disconnect my interest without my consent?

TRAIN YOUR STAFF TO UNDERSTAND THEIR PRODUCTS.

Renielwe said she will call me back, instead started a watsapp conversation with me which I initially did not mind. But the consequences of having my internet disconnected without any consent let's me know she had misunderstood me completely and I must deal with her inability to service customers!!!

Secondly, your website clearly states, you are open 08:00 - 17:00. I called at 16:43, and guess what seems as if everyone seems to be offline already (probably disconnected pretty much the same way I am now).

This is absolutely ********** service for this day and age. Either your leadership is outdated or unable to be innovative and keep up with what the market requires.

RENIELWE EVENTUALLY WATSAPPS ME JUST AFTR 5PM ON FRIDAY..."I JUST LEFT WORK NOW, I WILL ASSIST YOU ONCE I ARRIVE HOME."

SHE MUST LIVE ON THE MOON BECAUSE SHE STILL HASNT RESPONDED.

I don't care how it's done. I will not accept my internet off for thr entire weekend....INTERENT WHICH IS PAID FOR!!!!!!!

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Replies (1)
Evotel South Africa
Evotel South Africa's reply28 Dec 2024, 12:33
Official
Hi there Chadwin, we do apologize for any inconveniences caused. Thank you for raising this for us, this is not the kind of service we provide here at Evotel and we strive to improve your service experience. We have escalated to the relevant department and a representative will be in contact with you shortly.