1 reviews | Active since Jun 2024
Evotel terrible line fault repair time
Absolutely pathetic. Reason is the following: Hence I am using someone else's phone to write this review. Calla have been logged since last Friday 4th Sep 2026. The line was erratic and unstable. Further it has turned to a LOS OF SIGNAL LIGHT. coming on to the router and has remained in that status. I have escalated it amongst the staff at tech support at Vodacom, who has in turn also sent this fault to level 2 support. It is now Tuesday 8 Sep 2026. With absolutely no resolution of this matter. Evotel maintenance team has had this ticket and keep saying it will be resolved. When ?? Christmas. ??? I have lost countless hours with business associates overseas, none of my phone's cam be on line, and I am at a stand still till further notice. This is just unacceptable. You don't even get offered a backup service to get you online while they resolve the issue. I hope this reaches the correct audiences and something gets done. Enough is enough I believe I have been more than patient in this regard. Dennis ***
Thank you for taking the time to share your experience. We sincerely apologise for the prolonged disruption and the frustration caused by being without a stable connection since your fault was reported.
We understand the impact this has had on your ability to conduct business and stay connected, particularly after several days of waiting for a resolution.
Your fault has been escalated and is currently with the relevant Maintenance team for further attention. We have highlighted the extended downtime and urgency of the matter with the team to ensure it receives the necessary attention.
A member of our team will contact you directly to provide feedback on the status of your fault and assist further.
We acknowledge that you have already been patient and appreciate your understanding while our team works towards restoring your service.
Thank you for taking the time to share your experience. We sincerely apologise for the prolonged disruption and the frustration caused by being without a stable connection since your fault was reported.
We understand the impact this has had on your ability to conduct business and stay connected, particularly after several days of waiting for a resolution.
Your fault has been escalated and is currently with the relevant Maintenance team for further attention. We have highlighted the extended downtime and urgency of the matter with the team to ensure it receives the necessary attention.
A member of our team will contact you directly to provide feedback on the status of your fault and assist further.
We acknowledge that you have already been patient and appreciate your understanding while our team works towards restoring your service.