CD
Clemens D
1 reviews | Active since Jan 2023
12 Jan 2023, 11:07
Evotel sucks. No customer service to speak off.
I will share my email I sent the manager.
Goeiedag Mnr. Ek het vroeg Desember aansoek gedoen deur Vox vir data. Ek het gesukkel, tot Saterdag, dat iemand aandag gee aan die probleem. Ek het vir hoeveel mense, oor 'n tyd van twee weke, verduidelik dat die draad in my huis af was. Elke keer is gesê hulle bely terug of volg op. Niks gehoor nie. Ek het vir drie mense die S/N op die rooter gegee. Niks gebeur nie. Dos die swakste diens wat ek in my lewe gekry het. Julle mense weet of nie wat hulle doen nie of gee net nie 'n flenter om nie. Ongelukkig het julle die monopolie op fibre in die omgewing.
It took abou6a month and a half for them to fix my fibre. Tha manager I sent that to didn't even respond.
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Replies (1)Evotel South Africa's replyOfficial
12 Jan 2023, 11:13Hi there.
We are very sorry to hear that this has been your experience and we will be looking into this right away with our Support Team. Taking a look at your line I can see that the physical infrastructure is up and running, though the ISP router is currently not plugged in. My team will be in touch to verify everything and find out what's gone wrong here. Where our infrastructure is at fault, we'll always get it resolved.
We are very sorry to hear that this has been your experience and we will be looking into this right away with our Support Team. Taking a look at your line I can see that the physical infrastructure is up and running, though the ISP router is currently not plugged in. My team will be in touch to verify everything and find out what's gone wrong here. Where our infrastructure is at fault, we'll always get it resolved.
Evotel South Africa's reply12 Jan 2023, 11:13
Official
Hi there.
We are very sorry to hear that this has been your experience and we will be looking into this right away with our Support Team. Taking a look at your line I can see that the physical infrastructure is up and running, though the ISP router is currently not plugged in. My team will be in touch to verify everything and find out what's gone wrong here. Where our infrastructure is at fault, we'll always get it resolved.
We are very sorry to hear that this has been your experience and we will be looking into this right away with our Support Team. Taking a look at your line I can see that the physical infrastructure is up and running, though the ISP router is currently not plugged in. My team will be in touch to verify everything and find out what's gone wrong here. Where our infrastructure is at fault, we'll always get it resolved.
