TM
Thabiso M
1 reviews | Active since Mar 2023
05 May 2025, 11:11
Evotel sold my details to Vodacom without my concern or knowledge.
I had a contract with Infinity fibre and I moved out of the area whereby I had a fibre connection to the area whereby Evotel had a lone. So I was contacted by Vodacom to offer me a connection getting my details from Evotel. Now I am still paying both Vodacom and Infinity because Evotel gave away my information without clearing with Infinity. So according to Infinity I am still obliged to pay them even though I am not getting any service from them,because they didn't get anything from Evotel to migrate me. So I have been calling Evotel,not getting any assistance from them. Please Hello Peter help resolve this issue because I am pay for two services whereas I am getting one.
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Evotel South Africa's replyOfficial
05 May 2025, 11:18Hi there Thabiso.
Any sharing of information between Evotel and our ISP's is to facilitate the rendering of good service. We are looking into this immediately and someone will be in touch with more details once we understand the scope of the issue correctly. Thank you for bringing this to our attention.
If a cancelation was not placed with Infinity, you will still be liable to pay for that service.
Any sharing of information between Evotel and our ISP's is to facilitate the rendering of good service. We are looking into this immediately and someone will be in touch with more details once we understand the scope of the issue correctly. Thank you for bringing this to our attention.
If a cancelation was not placed with Infinity, you will still be liable to pay for that service.
Evotel South Africa's reply05 May 2025, 11:18
Official
Hi there Thabiso.
Any sharing of information between Evotel and our ISP's is to facilitate the rendering of good service. We are looking into this immediately and someone will be in touch with more details once we understand the scope of the issue correctly. Thank you for bringing this to our attention.
If a cancelation was not placed with Infinity, you will still be liable to pay for that service.
Any sharing of information between Evotel and our ISP's is to facilitate the rendering of good service. We are looking into this immediately and someone will be in touch with more details once we understand the scope of the issue correctly. Thank you for bringing this to our attention.
If a cancelation was not placed with Infinity, you will still be liable to pay for that service.