CP
Craig P
1 reviews | Active since Aug 2023
30 Aug 2023, 12:00
Evotel = Shocking Service
Absolutely shocking service from this provider. The staff have no clue how to book installation appointments!!! Will definately not recommed anyone to go through this frustration. Poor service
Helpful (0)
Replies (11)0
Replies (11)
Evotel South Africa's replyOfficial
30 Aug 2023, 12:16Hi there Craig.
We see there was a request for a second line to be installed, we have escalated this to our Installations Manager and they are working on having the second line installed as soon as possible.
We see there was a request for a second line to be installed, we have escalated this to our Installations Manager and they are working on having the second line installed as soon as possible.
Best regards,
Evotel South Africa's reply30 Aug 2023, 12:16
Official
Hi there Craig.
We see there was a request for a second line to be installed, we have escalated this to our Installations Manager and they are working on having the second line installed as soon as possible.
We see there was a request for a second line to be installed, we have escalated this to our Installations Manager and they are working on having the second line installed as soon as possible.
Best regards,
CP
Craig P's updateReviewer Update
30 Aug 2023, 12:48Hi, when will this take place? Why were we told that the installation will be done and it wasnt? We took a day off of work to make provision for the installation but this did not happen? Do we now have to take off another day for your incompetance? When will the damage to my property from the first installation be addressed? This issue is also still not resolved going on almost a year now? Poor excuses for a poor company!
CP
Craig P's update30 Aug 2023, 12:48
Reviewer Update
Hi, when will this take place? Why were we told that the installation will be done and it wasnt? We took a day off of work to make provision for the installation but this did not happen? Do we now have to take off another day for your incompetance? When will the damage to my property from the first installation be addressed? This issue is also still not resolved going on almost a year now? Poor excuses for a poor company!
Evotel South Africa's replyOfficial
30 Aug 2023, 13:22Hi there.
Our team would like to get in touch with you regarding this so we can have this resolved. When will be a good time for us to give you a call?
Our team would like to get in touch with you regarding this so we can have this resolved. When will be a good time for us to give you a call?
Best regards,
Evotel South Africa's reply30 Aug 2023, 13:22
Official
Hi there.
Our team would like to get in touch with you regarding this so we can have this resolved. When will be a good time for us to give you a call?
Our team would like to get in touch with you regarding this so we can have this resolved. When will be a good time for us to give you a call?
Best regards,
Evotel South Africa's replyOfficial
30 Aug 2023, 13:26Hi there.
Our team would like to get in touch with you regarding this so we can have this resolved. When will be a good time for us to give you a call?
Our team would like to get in touch with you regarding this so we can have this resolved. When will be a good time for us to give you a call?
Best regards,
Evotel South Africa's reply30 Aug 2023, 13:26
Official
Hi there.
Our team would like to get in touch with you regarding this so we can have this resolved. When will be a good time for us to give you a call?
Our team would like to get in touch with you regarding this so we can have this resolved. When will be a good time for us to give you a call?
Best regards,
CP
Craig P's updateReviewer Update
01 Sept 2023, 15:04Evotel strikes yet again. They decide that a tree on my property is in the way and instruct my worker to cut it down. It's not like the first incident is enough. When I lodge a complaint by Evotel it get met with utter arrogance and denial? What kind of service is this?
CP
Craig P's update01 Sept 2023, 15:04
Reviewer Update
Evotel strikes yet again. They decide that a tree on my property is in the way and instruct my worker to cut it down. It's not like the first incident is enough. When I lodge a complaint by Evotel it get met with utter arrogance and denial? What kind of service is this?
Evotel South Africa's replyOfficial
01 Sept 2023, 15:23Hi there Craig.
Our team is trying to reach out to you so that we can get more information regarding the situation and have it resolved with our Installations Teams. Please let us know when you will be available to take a call and we'll be ready to assist.
Our team is trying to reach out to you so that we can get more information regarding the situation and have it resolved with our Installations Teams. Please let us know when you will be available to take a call and we'll be ready to assist.
Best regards,
Evotel South Africa's reply01 Sept 2023, 15:23
Official
Hi there Craig.
Our team is trying to reach out to you so that we can get more information regarding the situation and have it resolved with our Installations Teams. Please let us know when you will be available to take a call and we'll be ready to assist.
Our team is trying to reach out to you so that we can get more information regarding the situation and have it resolved with our Installations Teams. Please let us know when you will be available to take a call and we'll be ready to assist.
Best regards,
CP
Craig P's updateReviewer Update
04 Sept 2023, 11:35I detailed the incident to who I can only assume was a manager and the response that I received was that it cannot be Evotel who gave the instruction to cut the tree's? Really Evotel? It was your employee's who were onsite and who gave the instruction!! Take responsibility for your actions!!!
CP
Craig P's update04 Sept 2023, 11:35
Reviewer Update
I detailed the incident to who I can only assume was a manager and the response that I received was that it cannot be Evotel who gave the instruction to cut the tree's? Really Evotel? It was your employee's who were onsite and who gave the instruction!! Take responsibility for your actions!!!
CP
Craig P's updateReviewer Update
14 Sept 2023, 11:59Today marks 10 days from my previous post and still no contact has been made to address the issue. Shocking service is an understatement.
CP
Craig P's update14 Sept 2023, 11:59
Reviewer Update
Today marks 10 days from my previous post and still no contact has been made to address the issue. Shocking service is an understatement.
Evotel South Africa's replyOfficial
14 Sept 2023, 13:26Hi there. We have escalated your details to our team and advised them to reach out again and get the trouble sorted out.
Best regards,
Evotel South Africa's reply14 Sept 2023, 13:26
Official
Hi there. We have escalated your details to our team and advised them to reach out again and get the trouble sorted out.
Best regards,
CP
Craig P's updateReviewer Update
20 Sept 2023, 12:21Another 7 days passed by with no phone call or any attempt to address the matter. Cant say I am surprised.
CP
Craig P's update20 Sept 2023, 12:21
Reviewer Update
Another 7 days passed by with no phone call or any attempt to address the matter. Cant say I am surprised.
CP
Craig P's updateReviewer Update
20 Sept 2023, 12:58I just received a call from Evotel. The arrogant manager blames us for the damage that they caused to my property? Their employees are not honest and now blame shifting is the order of the day and this includes making accusations against the client and his family? Is this how Evotel operate? Is this acceptable? Does Evotel not value their clients? They have never had any interest in finding a solution instead they will finger point and make pathetic attempts to cover their actions!!!!!
CP
Craig P's update20 Sept 2023, 12:58
Reviewer Update
I just received a call from Evotel. The arrogant manager blames us for the damage that they caused to my property? Their employees are not honest and now blame shifting is the order of the day and this includes making accusations against the client and his family? Is this how Evotel operate? Is this acceptable? Does Evotel not value their clients? They have never had any interest in finding a solution instead they will finger point and make pathetic attempts to cover their actions!!!!!