Evotel service stinks

I am not happy with Evotel i just called the company waited on the line when i finally got thru i was assisted by Snazo,who then told me they have an influx of calls so we rather continue my quiry via WhatsApp an i never complaned about Airtime fast foward she sends me a number i need to call if i need service an thats the same number i called when i conplain that i have been waiting for a solution for over an hour an 30min she tells me she is busy with a client on the line the same line i was cut from

Anyway my account is in areas in a conversation i had last month with one of their ass with the help of "Hello Peter" she told me that the amount owed as it was nit my fault or rather as its behind doesnt have to be paid back in full it can be paid as afforded but i for now can pay via Eft an thats what i wanted to do nown.Fast foward we have been paying R419 an the price was apparently for promotion we sunddenly have to pay R799 the person that sold this to uss has never brought that to our attention i mean we never could have left our internet provider